Warranty Administrator

1 week ago

Reading, United Kingdom Porsche Retail Group Full time

Porsche Retail Group (PRG) have an excellent opportunity for a Warranty Administrator / Service Quality Specialist to work for one of the world's most iconic brands and join Porsche Centre Reading. In this role you will provide technical support to a team of vehicle technicians and provide dynamic quality control, including final vehicle testing.If you have technical background within automotive, a passion for customer service and upholding quality and processes, ideally within a franchised automotive dealership, we'd love to hear from you.What you'll be doingAs Warranty Administrator / Service Quality Specialist you will:

  • Manage the progression of submitted warranty claims
  • Ensure adherence to Porsche's service process and warranty standards
  • Drive and improve the overall productivity of the workshop
  • Increase customer satisfaction though effective handling of warranty related enquires
  • Monitoring warranty claims process, ensuring correct time recording and reducing claim error rates.

So, what makes life at PRG unique?

  • An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
  • Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
  • Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.

That sounds exciting, but what else?

  • A basic salary of up to £37,000 per annum depending on experience
  • Bonus up to 10% of Basic Salary
  • 33 days holiday per year (Including Bank holidays), with extra days for long service.
  • Complimentary hot and cold soft drinks from the onsite subsided restaurant
  • Private Medical Insurance, with the option to add your loved ones
  • Dedicated mental health champions
  • Employee representative body - your voice at work
  • Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
  • Life Assurance
  • Income Protection Insurance
  • DC Pension Scheme
  • Employee Assistance Program - support and advice on issues impacting your wellbeing
  • Five full sets of branded uniform

And what's it actually like to work at Porsche Centre Reading?

  • One of the very First Destination Porsche Centres in the UK, adjoining the home of Porsche in UK
  • A prime location, just off the M4 with a local gym, shops, and petrol station 'next door'
  • Heavily subsidised restaurant and barista bar
  • Free car parking on site

And what about you?

  • We value attitude over experience and offer a comprehensive training and support programmes
  • You will have the opportunity to grow through our leadership development programmes

And finally - who are we?

  • Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London
  • Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo
  • You'll find our culture of trust, integrity, and empowerment filters through every channel of our business
  • Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other

So, what's next?

  • Excited? We'd love to hear from you
  • Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat
  • You'll then meet a one of our After Sales Management Team, so we can ensure the role is right for you
  • And don't forget to visit our 'socials', just search 'Porsche Retail Group'.

How to ApplyPlease note that eRecruitSmart is advertising the role Warranty Administrator / Service Quality Specialist on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered

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