Service Administrator

4 days ago


Reading, Reading, United Kingdom Company: Full time
Job Description:

Company: HTC

Main Responsibilities:

  • To oversee service and warranty procedures ensuring compliance to Manufacturers' policy and procedures.
  • To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
  • To raise warranty and PFL credit notes for customer accounts.
  • To investigate and resolve CCM queries for warranty and PFL accounts.
  • To carry out warranty and PFL risk assessments on claims submitted.
  • To manage all warranty and PFL job cards and determine from the technicians' write-up those claims which are warranty or PFL.
  • To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
  • To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
  • To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
  • To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
  • To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.

Working Hours: Monday to Friday, 08:30 till 05:00

Salary: £28k - £32k + Bonus



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