![Federation of Small Businesses](https://media.trabajo.org/img/noimg.jpg)
Customer Services Advisor
2 months ago
The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We’re also the UK’s leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen.
We are searching for a polite, professional Customer Service Advisor to work within our existing Customer Service Team. You will provide outstanding service to our members by answering questions and providing expert guidance on our range of products and services. A day will usually consist of inbound calls, outbound calls, online chat and emails, all interactions will create a positive experience for the member. You will listen to members in order to understand their needs, address all their questions and queries, and then provide accurate and efficient responses.
What will you do?
- Handling inbound and making outbound calls and emails from members to respond to their needs, queries, or other issues with products or services.
- Responding efficiently and accurately to queries, identifying and explaining possible solutions, and ensuring that members feel supported and valued.
- Engaging in proactive Customer Service, using active listening whilst confirming or clarifying information.
- Providing excellent Customer Service to all Members / prospects in line with the agreed KPIs and quality standards.
- Working with Customer Service Advisor team members and other departments to ensure, where possible, a first-time resolution.
- Keeping up to date with FSB news, wider industry activity and our products and services in order to provide relevant information to members.
- Using software, scripts, databases and tools effectively resolve queries and enhance the member experience.
- Engage in training and other learning opportunities to improve knowledge and service delivery.
- Contribute to a strong culture of learning and feedback.
Essential Skills
- Great verbal and written communication skills
- Excellent timekeeping and self-management
- Ability to multitask whilst maintaining the highest levels of service and quality
- Previous telephone experience
- Ability to remain calm whilst dealing with challenging situations
- Polite, reliable and friendly manner
- Extremely conscientious
- Proven experience of customer service delivery
- Computer literate, in particular Microsoft products & databases
- Experience of working with data and an awareness of GDPR
- Problem solving skills including objection handling and empathy
FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important, so our working hours don’t include weekend or evening work. We provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work.
In addition to a fulfilling career with FSB, you’ll also benefit from:
- 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot*
- Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
- Health cash plan* (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
- Critical illness and income protection insurance*
- Enhanced Maternity and Paternity Pay
- Access to an employee assistance programme and mental health first aiders
- Group Personal Pension (GPP)
*Applicable on completion of probationary period and subject to terms
Additional Information
All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.
As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department.
Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.
-
Service Advisor
3 months ago
Blackpool, United Kingdom Pendragon Full time**Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £24,465 with £4,800 bonus,pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Customer Service Advisor
3 months ago
Blackpool, United Kingdom SB Waste Management Limited Full timeWe are a small family business, looking to employ a Customer Service Advisor to join our small team. Normal days of work will be Tuesday to Saturday, with times to be agreed. Some flexibility for working hours and days will be needed to cover staff absence etc. We are looking for someone who is ideally looking to start with around 20-30 hours per week, but...
-
Service Advisor
2 months ago
Blackpool, United Kingdom Evans Halshaw Ford Full time**Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £24,465 with £4,800 bonus,pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Service Advisor
2 months ago
Blackpool, United Kingdom Evans Halshaw Ford Full time**Service Advisor** **Evans Halshaw Ford Blackpool** **Competitive Salary with £4,800 bonus,pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Customer Service Advisor
3 weeks ago
Blackpool, United Kingdom Manpower UK Ltd Full timeJoin our Customer Service Team!Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.The role is full-time (37 hours per week).This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TSWe are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.In...
-
Customer Service Advisor
2 months ago
Blackpool, United Kingdom Reliant Direct Full time**Role Overview** Due to the continued growth of our retail business, we are looking to expand our customer service team and are looking for a Customer Service Adviser. The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking. This is an exciting time to join the company and ideally suited for...
-
Customer Service Advisor
3 months ago
Blackpool, United Kingdom Reliant Direct Full time**Role Overview** Due to the continued growth of our retail business, we are looking to expand our Customer Service team and are looking for a **Customer Service Adviser / Supervisor**. The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking. This is an exciting time to join the company and...
-
Customer Service Advisor
4 weeks ago
Blackpool, United Kingdom Manpower UK Full timeJoin our Customer Service Team!Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.The role is full-time (37 hours per week).This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TSWe are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.In...
-
Customer Service Advisor
4 weeks ago
Blackpool, Lancashire, United Kingdom Manpower Full timeJoin our Customer Service Team!Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.The role is full-time (37 hours per week).This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TSWe are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.In...
-
Senior Service Advisor
3 months ago
Blackpool, United Kingdom Pendragon Full time**Senior Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £25,942 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...
-
Service Advisors
3 months ago
Blackpool, United Kingdom Lookers Motor Group Limited Full timeOverview: **Location**: Lookers VW Blackpool **Hours**:42;** **Monday - Friday 08:00-17:00; plus alternate Saturday’s on a Rota **Salary**:£26,000- £28,000 plus bonus up to £4,800 Lookers VW Blackpool is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle...
-
Service Advisor
3 months ago
Blackpool, United Kingdom Cox Motor Group Full time**Service Advisor - OTE £25,500 - £27,500 per annum** **Working hours: 42.5hours per week Monday - Friday, alternative Saturdays** An excellent opportunity for an experienced Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your...
-
Customer Service Advisor
3 months ago
Blackpool, United Kingdom Sopra Steria Full timeHow are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you! Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors...
-
Customer Service Advisors
3 months ago
Blackpool, United Kingdom Sopra Steria Full timeHow are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you! Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors...
-
Service Advisor
2 weeks ago
Blackpool, United Kingdom Arnold Clark. Full timeWe are currently recruiting for a new Service Advisor to help us keep our Vauxhall branch in Blackpool running smoothly.HoursFull time, Monday Friday 8am 5.30pm and rotational Saturdays.About the roleOur Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.Were looking for an...
-
Customer Advisor
3 months ago
Blackpool, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Blackpool** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...
-
Customer Service Advisor
3 months ago
Blackpool, United Kingdom Yorkshire Building Society Full time**_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...
-
Service Advisor
2 weeks ago
Blackpool, United Kingdom Arnold Clark. Full timeWe are currently recruiting for a new Service Advisor to help us keep our Vauxhall branch in Blackpool running smoothly.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.HoursFull time, Monday Friday 8am 5.30pm and rotational Saturdays.About the roleOur Service Advisors are responsible...
-
Senior Service Advisor
3 months ago
Blackpool, United Kingdom Cox Motor Group Full time**Senior Service Advisor - OTE £28,000 - £32,000 per annum** **Working hours: 42.5hours per week Monday - Friday, alternative Saturday + bonus + overtime** An excellent opportunity for an experienced Senior Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the...
-
Senior Service Advisor
3 months ago
Blackpool, United Kingdom Cox Motor Group Full time**Senior Service Advisor - OTE £28,000 - £32,000 per annum** **Working hours: 42.5hours per week Monday - Friday, alternative Saturday + bonus + overtime** An excellent opportunity for an experienced Senior Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the...