Customer Service Advisor

2 days ago

Blackpool, United Kingdom Reliant Direct Full time

**Role Overview**

Due to the continued growth of our retail business, we are looking to expand our customer service team and are looking for a Customer Service Adviser. The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking.

This is an exciting time to join the company and ideally suited for someone looking to grow within a successful and fast growing retail business. Working with a great team, you will be someone who enjoys being in a fast paced retail environment, working collaboratively in a professional team.

Hours are Monday to Friday including some Saturdays on a rota basis.

**Role Purpose**

To support the customer service operation, ensuring effective customer support and delivering outstanding service.

**Responsibilities**:

- Deliver outstanding customer service
- Effectively support the customer service team
- Ensure aftercare queries are handled effectively, delivering prompt resolutions and a satisfactory outcome for both customers and the company
- Provide support within the customer service operation for all relevant tasks
- Provide effective order management, including organising and liaising with couriers
- Maintain a good level of product knowledge
- Provide support for administration tasks associated with customer service
- Provide a high level of accuracy and attention to detail across all performed tasks
- Effectively respond to relevant requests in a timely manner to support all colleagues

**Key Skills & Experience**:

- At least 2 years relevant experience, preferably in a retail environment
- Ability to work independently and within agreed timeframe for each task
- Collaborative style, continually willing to support colleagues throughout the business
- Highly numeric with good knowledge of Microsoft Office products, especially Excel, and core ERP systems
- Excellent attention to detail with a strong work ethic and sense of personal accountability
- Ability to operate in a fast paced commercial environment, working with multiple tasks and priorities
- Good communication skills with the ability to clearly express information with others
- Be enthusiastic, friendly and motivated at all times

**Salary**:
**About Us**

Reliant Direct have over 60 years’ experience in supplying the latest home electrical equipment at great prices to retail customers throughout the UK and are proud to do so with first-class customer service.

As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we also deliver, install and support customers with product knowledge throughout the customer journey.

We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (required)
- Call centre: 2 years (required)

Work Location: In person

  • Customer Service Advisor

    5 days ago

    Blackpool, United Kingdom The Recruitment Co Full time

    Are you looking for a great new opportunity to share your skills and experience as a**Customer Service Advisor** with an established business in Blackpool FY4? Pay Rate for **Customer Service Advisor**: £9.61 per hour Hours of work as a **Customer Service Advisor**: Monday - Friday 9am - 5.30pm Temporary - Permanent opportunity Benefits of the...

  • Customer Service Advisor

    1 week ago

    Blackpool, United Kingdom Keltek recruitment Full time

    KELTEK are looking to recruit and experienced Customer Service Advisor to join a fantastic company that comes highly recommended by current and past employees. This position is in the Blackpool area, easily commutable by car or public transport. This position comes with great rates of pay and bonus opportunities, many additional benefits and company perks...

  • Customer Service Advisor

    4 weeks ago

    Blackpool, United Kingdom Keltek recruitment Full time

    KELTEK are looking to recruit and experienced Customer Service Advisor to join a fantastic company that comes highly recommended by current and past employees. This position is in the Blackpool area, easily commutable by car or public transport. This position comes with great rates of pay and bonus opportunities, many additional benefits and company perks...

  • Customer Service Advisor

    4 weeks ago

    Blackpool, United Kingdom CV-Library Full time

    KELTEK are looking to recruit and experienced Customer Service Advisor to join a fantastic company that comes highly recommended by current and past employees. This position is in the Blackpool area, easily commutable by car or public transport. This position comes with great rates of pay and bonus opportunities, many additional benefits and company perks...

  • Customer Service Advisor

    3 weeks ago

    Blackpool, United Kingdom Keltek recruitment Full time

    KELTEK are looking to recruit and experienced Customer Service Advisor to join a fantastic company that comes highly recommended by current and past employees.This position is in the Blackpool area, easily commutable by car or public transport.This position comes with great rates of pay and bonus opportunities, many additional benefits and company perks as...

  • Service Advisor

    7 months ago

    Blackpool, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £24,465 with £4,800 bonus,pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    6 days ago

    Blackpool, United Kingdom Clarify Consultancy Ltd Full time

    Our client, a national manufacturing company, is looking to recruit an enthusiastic, positive and flexible Sales Administration/Customer Service Advisor to complement their growing team. Reporting directly to the Sales Manager, responsibilities will include. - Build strong and positive relationships with clients at various levels. - Update clients on issues...

  • Service Advisor

    3 days ago

    Blackpool, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £22,302 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    7 months ago

    Blackpool, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Blackpool** **Competitive Salary with £4,800 bonus,pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    7 months ago

    Blackpool, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £24,465 with £4,800 bonus,pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    1 week ago

    Blackpool, United Kingdom MERJE Ltd Full time

    Salary**£19,000 - £21,000 DOE + Bonus** Shift Pattern**Monday - Friday 8am-4pm + 10am-6pm** A fantastic opportunity to join a forward thinking company who provide hard working people across the UK with sustainable ways to borrow and save. Our Client is building an amazing team and we’re looking for friendly and bubbly Customer Service Advisor’sto...

  • Service Advisor

    7 days ago

    Blackpool, United Kingdom Cox Motor Group Full time

    **Service Advisor - £25,000 OTE** Working hours: 42.5 hours per week Monday - Friday, alternate Saturday An exciting new position for Service Advisor based at a thriving site within one of the top 100 dealer groups in the UK has arisen. This is a fantastic opportunity to get on-board with our Blackpool Honda Dealership. We are looking for a Service...

  • Customer Service Advisor

    7 months ago

    Blackpool, United Kingdom SB Waste Management Limited Full time

    We are a small family business, looking to employ a Customer Service Advisor to join our small team. Normal days of work will be Tuesday to Saturday, with times to be agreed. Some flexibility for working hours and days will be needed to cover staff absence etc. We are looking for someone who is ideally looking to start with around 20-30 hours per week, but...

  • Customer Service Advisor

    6 days ago

    Blackpool, United Kingdom FIG People Full time

    The Company: A PE backed Financial Services company in Blackpool who are looking for a forward thinking, customer friendly Customer Service Advisor to join them on the journey of continued growth and success. The Group employs over 200 people across 3 offices and employover 200 staff. Pride themselves on their excellent customer service and have a 98%...

  • Customer Service Advisor

    7 days ago

    Blackpool, United Kingdom Tandem Bank Full time

    **Core Details** Working Pattern: Monday to Friday (09:00 to 5:00 & 10:00 to 6:00) Salary £18,000 + up to 20% bonus Full time office based 5 days a week **The role** We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save. With more than 500 people in London, Blackpool,...

  • Senior Service Advisor

    7 months ago

    Blackpool, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £25,942 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Customer Advisor

    1 week ago

    Blackpool, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 Hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£9.20 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    1 week ago

    Blackpool, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 or 20 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£9.20 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Senior Service Advisor

    1 week ago

    Blackpool, United Kingdom Evans Halshaw Ford Full time

    **Senior Service Advisor** **Evans Halshaw Ford Blackpool** **Salary of £24,439 with £6,600 Bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Customer Service Advisor

    1 week ago

    Blackpool, United Kingdom National Federation of Self Employed & Small Businesses Full time

    **We are searching for a polite, professional Customer Service Advisor to work within our existing Customer Service Team.** *** **Hours**: 35 **Salary**:£23,000 **Location**: Blackpool **Status**:Permanent To be successful you should be customer-focused, detail oriented, and efficient. You should also be polite, reliable, knowledgeable, and...