Customer Services Officer
1 month ago
LOCATION: South Cerney
SALARY: £25,000 plus 12.5% = £28,125
JOB TYPE: Permanent – Full time
37.5h per week, Monday to Thursday from 08:15 hours to 17:00 hours with 3/4 hour for lunch and Friday 08:30 to 14:00
Purpose of the position
The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.
Primary responsibilities
*
* Processes small works orders including spare parts purchases
* Responsible for taking and arranging call outs and sending any parts required for repairs.
* Process warranty claims
* Backlog follow-up: controls and processes manually review orders for status
* Generate Customer Invoices.
* Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)
* Manages stock movements in coordination with logistics and despatch
* Answers to customers' enquiries regarding processing sales orders (phone/e-mail)
Secondary Responsibilities
* Filing
* Assist in answering the telephone for whole company
* Cover holidays for other members of the team
* Additional tasks as required in line with department/company strategic goals
Education & background required
* Minimum GCSE in Maths and English or equivalent
* Essential – Computer literate - Microsoft office – word/excel
* Useful – ERP environment (LN, CIMSA or equivalent)
* Essential (minimum 2 years) – customer service
* Useful – knowledge of accounting invoicing/sales administration
* Numerate and attention to detail
* Good communication skills
* Data entry in external customer database
* Experience in customer service, sales administration and order processing role in similar organisation.
Benefits
* 25 days holiday plus 8 Bank Holidays (this will increase with the service)
* Pension: 8% paid by the company plus minimum 2% contribution by the employee
* Free car parking
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