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Helpdesk Operator

2 months ago

Preston, United Kingdom Compass Group Full time
Helpdesk Operator 
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in 14forty. 
Integrated facilities management services with a purpose.

We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters. 

Your key responsibilities will include:
  • First point of contact for incoming telephone calls and service requests received by telephone and e-mail 
  • Escalate any complaints as required and support continuous improvement 
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement 
  • Sort and dispatch calls to relevant departments 
  • Monitoring phone lines, handling incoming calls with varying queries. 
  • Resolve any issues accurately first time 
  • Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.  
  • Ensure exceptional client delivery standards  
Our ideal Helpdesk Operator will:
  • Previous experience in this role/similar position is essential  
  • Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
  • Committed to following procedures and ensuring tasks are fully completed 
  • Exceptional organisation skills with the ability to prioritise to meet deadlines.  
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet  
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.  
  • Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.  
  • This position is subject to a Disclosure & Barring Service check; costs met by the employer.
About Us:We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • Financial wellbeing programme and preferred rates on salary finance products
  • Aviva Digicare - Free annual healthcare check 
  • Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.  
  • Pension scheme and Life Assurance 
  • Employee Assistance Programme 
  • Holiday purchase scheme 
  • Sharebuy Scheme 
  • Recognition awards including Be a Star peer recognition and Long Service Awards
  • Employee networks created and led by employees for employees 
  • Exclusive Benefits & Wellbeing site (Perks at Work) 
  • Entertainment, Health & Wellbeing and Travel discounts
  • Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
  • Vodaphone discounts 
  • On-going training & development and career pathways

Your workplace, but better. 

Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

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