Collections Specialist

1 week ago


Cheshire, United Kingdom Cpl Full time

Collections Specialist


Location: Remote

Duration: 12 months

Pay rate: £24,000 - £25,200 per annum PAYE


Job Minimum Requirements:

Performs a variety of routine and some non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent.


Primary Objectives:

⢠To recover all funds invoiced to clients within the terms and conditions set and within the boundaries of the policies set by the company and within the law of the land.

⢠To reduce the DSO and aging provisions in place to optimise cash flow and profit for each entity within your remit.

⢠Manage the reduction and allocation of payment and credit notes on ledgers.

⢠To effectively manage the sales ledgers under specific market, following the processes in place. Achieve cash targets and aging charges reduction as set for each month.

⢠Provide forecasts as required; Report on monthly progress on activity and to highlight areas of concern within to the collection manager.

⢠Aid where required for the Collection Manager


Objectives:

⢠In collaboration with field Associate may act as an additional contact to client.

⢠In collaboration with field Associate may negotiation settlements with client.

⢠Consult with customers to resolve complaints.

⢠Consult with customers to verify financial and credit transactions

⢠Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.

⢠Assist in the assessment and decision making on release of orders on delinquent or disputed accounts.

⢠Legal review of delinquent accounts

⢠Processing of court papers and documentation within the UK Court system.


System / Process Tasks:

⢠Incoming / Outgoing calls â Communication with customer, sales teams and management

⢠Incoming/ Outgoing Emails â Communication with customer, sales teams and management

⢠Maintain good standards of system operation & data quality

⢠Maintain accounts within both the Sap and GetPaid systems.

⢠Identify and highlighting and escalate disputed invoices to dispute resolution team

⢠To drive resolution of disputes in a timely manor

⢠To manage disputes from within GetPaid system

⢠To manage notes and chasing records thought the GetPaid system

⢠Highlight allocation requirements to AR team

⢠Request refunds in accordance with company policy.

⢠Request write offs, when debt becomes unrecoverable.

⢠Request write backs in accordance with company policy.

⢠Request Remits for payments received

⢠Provide Copy documents

⢠Forecasting

⢠Account Trouble shooting


Candidate requirements:

⢠Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.

⢠Is required to have a standard efficiency with Numeracy and English Literacy.

⢠Is required to have an aptitude toward credit management.


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