Customer Service Apprentice
1 week ago
You will responsible for:
Respond to customers’ enquiries providing information for products and services prior to shipping, to ensure the most appropriate DHL offering is provided in line with DHL procedures. Promoting the benefits of the brand to secure the booking at initial point of contact Promote up / cross selling opportunities, in line with DHL Product Portfolio Improve the First Time Resolution rate for incoming tracking contacts from customers to minimise the opening of unnecessary trace files Handle customers objections in a professional manner to reinstall the customer’s faith in DHL and avoid escalation to claims/ complaints Identify sales opportunities for long term business acquisition and pass to Sales Capture booking data in methodical manner-validating information provided Ensure service checks are completed and customer advised accordingly of any restrictions or additional information requirements Inform the customer of DHL services, including promotion of automated tools Provide price / transit quotations for customers and amend booking details as per customer’s requestYour Profile – Skill sets and Attributes
Good communication skills (written and verbal) Strong IT skills Willingness to learn Ability to adapt to change Ability to work towards deadlines Ability to work independently and as part of a team A desire to progress your career within a customer service environment Experience of working with MS Word & Excel is extremely desirableOur Promise to You
Full support with your studies including 20% off the job activities An excellent pay structure Annual leave entitlement pro rata based on contract period Work in a rapidly-growing industry, with career development We will provide the company uniform Internal training programme Modern and well maintained fleetAs well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.
What’s Next?
Apply now and upload your CV online. Please note\: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.DHL Express is a #4 UK Best Place to Work and a Global Top Employer (for the seventh consecutive year).
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Customer Service Apprentice
East Midlands Airport, DE74 2TR Full-time Hybrid working, 1 week in the office then 1 week working from home.Operational Hours 09.00am – 20.15 Monday - Friday (8 hour shifts) with 1 in 6 Saturdays (Saturday Operational hours) 08.00 - 14.15 including day off in lieu in that week. Customer Service Practitioner – Level 2 Apprenticeship (18 month Fixed Term Contract)
About us
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
About the Role
Our East Midlands call centre is looking for a Frontline Customer Service Apprentice.
The Frontline Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The Frontline Customer Service Advisor is a key role for Customer Service, whose ultimate aim is logging customer’s bookings, maximising the booking conversion and increasing sales of value added services within the product offering and tracking customer’s shipments.
As an apprentice within the frontline department, you will support the function as outlined above, whilst attending the necessary workshops and learning interventions in order to complete your apprenticeship programme within the required timeframe.
-
Customer Service Apprentice
3 months ago
Derby, United Kingdom DHL Full time**Customer Service Apprentice** - **East Midlands Airport,DE74 2TR**: - Full-time - Flexible shift patterns starting between 07.30am - 10.15am Monday - Friday (8 hour shifts) and 1 Saturdayshift every 4 weeks working the hours of08.00 - 14.15 including day off in lieu in that week. - Customer Service Practitioner - Level 2 Apprenticeship (18 month Fixed...
-
Customer Service Apprentice
3 months ago
Derby, United Kingdom DHL Full time**Customer Service Apprentice** - **East Midlands Airport,DE74 2TR**: - Full-time - Flexible shift patterns starting between 07.30am - 10.15am Monday - Friday (8 hour shifts) and 1 Saturdayshift every 4 weeks working the hours of08.00 - 14.15 including day off in lieu in that week. - Customer Service Practitioner - Level 2 Apprenticeship (18 month Fixed...
-
Customer Service Apprentice
3 months ago
Derby, United Kingdom Xuper IT Ltd Full time**Customer Service Apprentice** **Derby, DE21** **About Xuper**: At Xuper we provide an extensive range of products, services and solutions selling global support, hardware, software, audio visual/video conferencing hardware solutions including video conferencing systems and associated professional services. Xuper's head office is based in Derby where...
-
Apprentice Service Advisor
3 months ago
Derby, United Kingdom Motus Commercials Full timeHere at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future. Motus Commercials is an...
-
Apprentice Service Advisor
3 months ago
Derby, United Kingdom Pentagon Motor Group Full timeJob Introduction Pentagon are currently looking for an enthusiastic and motivated individual who is looking to begin a career within the Service department of a main motor dealership. At Pentagon Motor Group we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to enable...
-
Apprentice Service Consultant
3 months ago
Derby, United Kingdom Pentagon Motor Group Ltd. Full timePentagon are currently looking for an enthusiastic and motivated individual who is looking to begin a career within the Service department of a main motor dealership. At Pentagon Motor Group we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to enable you to become the...
-
Apprentice Team Member
3 months ago
Derby, United Kingdom EG Group Full time**Role**: Apprentice Team Member **Location**: Derby, DE22 4AA **Weekly Wage**: £130+ depending on age and hours **Hourly Wage**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Working Week**: Minimum of 20 hours per week **Programme Type**: Apprenticeship **Programme Name**: Level 2 - Hospitality Team Member **Transport**: Essential We are...
-
Warehouse Apprentice
3 months ago
Derby, United Kingdom Intec Business Colleges Full time**ERF ELECTRICAL WHOLESALERS LTD** We will be offering a unique opportunity to learn within the electrical wholesale industry - which is a specialised industry supplying electricians, industry, NHS and the home owner alike. **What will the apprentice be doing?** - Managing stock in and out (to external clients) - Picking and Packing - Store transfers &...
-
Apprentice Lettings Negotiator
3 months ago
Derby, United Kingdom Connells Group Full timeAt **Ashley Adams**, part of the Connells Group, we're looking for a highly motivated **Apprentice Lettings Negotiator **to join our fantastic lettings** **team in branch in **Derby.** We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous professional...
-
IT Service Desk Apprentice
3 months ago
Derby, United Kingdom QA Apprenticeships Full time**Who you’ll be working for**: Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. With our own UK data centres, national MPLS network and many strong USPs, our portfolio includes Managed Services, Colocation, Cloud,...
-
Service Desk Apprentice
3 months ago
Derby, United Kingdom Node4 Full time**Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in...
-
Service Desk Apprentice
3 months ago
Derby, United Kingdom Node4 Full time**Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...
-
Customer Service Apprenticeship
3 months ago
Derby, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Peugeot Derby** Do you want to earn a basic salary of £18,000 per year with this increasing to £30,000 after successful completion of your apprenticeship? If the answer is Yes, then we are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to...
-
Apprentice Accounts Assistant
3 months ago
Derby, United Kingdom Healthy Stuff Full timeAre looking to build a career within finance? Healthy Stuff are looking to expand their team and recruit for an Accountancy Apprentice. Reporting to the Finance Manager, you will be helping to assist in managing their client’s day to day accounting and finance requirements **What will the apprentice be doing?** - All aspects of bookkeeping, including...
-
Apprentice Accounts Assistant
3 months ago
Derby, United Kingdom Healthy Stuff Full timeAre looking to build a career within finance? Healthy Stuff are looking to expand their team and recruit for an Accountancy Apprentice. Reporting to the Finance Manager, you will be helping to assist in managing their client’s day to day accounting and finance requirements **What will the apprentice be doing?** - All aspects of bookkeeping, including...
-
Customer Service Representative
2 weeks ago
Derby, Derby, United Kingdom Babington Full timeCustomer Welcome Advisor RoleBabington is seeking a Customer Welcome Advisor to drive a personalized and outstanding customer-centric experience for stakeholders. The ideal candidate should be proactive, supportive, knowledgeable, and proficient in delivering quality service and guidance.Key Responsibilities:Customer Engagement - Ensure timely contact and...
-
Apprentice Corporate Administrator
3 months ago
Derby, United Kingdom Inchcape Full time**Apprentice Corporate Administrator** **Toyota Derby** **Apprentice Salary: £14,610** Does being an apprentice at a global automotive retailer appeal to you? Do you want to be trained to high standards by leading automotive brands? Are you ready to embark on exciting journey in a business going through an exciting period of transformation? If you’ve...
-
Animal Care Apprentice
3 months ago
Derby, United Kingdom KEITS Training Services Ltd Full timeWe are recruiting for a passionate and committed individual to join our team caring for the dogs and horses in our care. Duties will include, but not limited to; - Welcoming dogs to the boarding and day care - Supervising groups of dogs - Cleaning - Ensuring a safe environment for the dogs - Maintaining the welfare of the dogs and horses at all time -...
-
Apprentice Parts Advisor
3 months ago
Derby, United Kingdom Inchcape Full time**Apprentice Parts Advisor - Jaguar Land Rover Derby** **As an Apprentice Parts Advisor, you will receive a competitive salary, excellent training & support, as well as some amazing benefits including;** - Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers - Vehicle...
-
Apprentice Retail Sales Advisor
3 months ago
Derby, United Kingdom Superdrug Full timeWhy Superdrug? Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard work, yes, but rewarding too, with great benefits and opportunities to...