Operations Coordinator

4 weeks ago

Leicestershire, United Kingdom CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

 

This role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.

 

Ensuring operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets. 

 

This is a Monday – Friday position offering hybrid working.

 

WHAT ARE YOU GOING TO DO?

 

  • Investigate and resolve quality-related issues reported by the customer.
  • Prioritise quality notifications and adjust schedules to meet customer requirements promptly.
  • First point of contact for customers, carriers, suppliers and other stakeholders.
  • Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions.
  • Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers.
  • Follow up on missing events and investigate data inconsistencies.
  • Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews.

 

WHAT ARE WE LOOKING FOR?

 

We are looking for a highly experience and customer centric individual who has demonstrable experience operating in a customer facing role within transport, logistics or freight forwarding. You’ll need to be a confident and approachable individual who can effectively communicate with people across all levels internally and externally, and have a solid understanding of supply chain management.

 

WHAT DO WE HAVE TO OFFER?

 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

 

ABOUT TOMORROW

 

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

 

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2

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