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Team Manager, Operations

2 months ago

OXFORD, United Kingdom JOHN LEWIS Full time
Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

You'll lead a team of Operations Partners to proactively meet Customer needs through replenishing and managing stock, ensuring the shop is ready to trade with excellent on shelf availability. The role drives the delivery of a truly inspirational and differentiated shopping experience for John Lewis customers working alongside Merchandising and Selling Partners.

Job Requirements:
You will act as an ambassador for the John Lewis brand, playing your part in delivering outstanding service through exceptional communication and engagement with our customers.

You'll have strong leadership and communication skills and enjoy taking ownership for achieving business objectives. As you will be working closely with a wide range of Partners, you'll be confident in providing and questioning information. You'll manage and mentor your Partners to be the best they can be.

Desirable experience skills and qualifications:
- Retail Management or front line customer service management
- Stakeholder Management
- Project Management

Additional Information:
As a Partner you will enjoy our unique benefits which include:

Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You'll also be able to nominate someone you live with to share your discountFull time working holiday entitlement of 22 days - prorated for part time hoursMarketing leading equal parenthood leave policyAccess to our exclusive hotels based in some of Britain's most stunning areas and once you've been with us for three months, you're welcome to explore them plus so much more ...Things to note:

This role may be subject to pre-employment screeningWe occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply earlyPrint off the job description now if you require it and ensure you attach an up-to-date CV#LI-SHOPTRADE

#LI-JLPJL

#LI-CS

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