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Employer Engagement Officer

2 months ago

Walsall, United Kingdom Steps to Work Full time

To proactively create and build partnerships with local employers creating roles to support the team in meeting their contractual requirements of the Restart programme. The role will cover Walsall, West Bromwich and the Black Country region as and when required.

 

  1. To be responsible for sourcing high volume employment opportunities that are sustainable, both vacancies and job focused work placements to meet customer need and aspirations.
  2. To develop existing key employer partnerships locally to maintain a flow of employment opportunities aligned to customer aspiration and growth sectors.
  3. To manage a caseload of participants contacting them regularly and understand and try to support in understanding and addressing their barriers to re-engaging.
  4. To work closely with operations team network to identify aspirations and carry out skills analysis to direct and align their focus on opportunities.
  5. To work closely with the Job Coaches once the participants and ensure that all avenues of communication are and have been explored to re-engage the participant.
  6. Ensure participant files comply to our customer service standards and meet contractual requirements.
  7. You will be responsible for all tasks related to the participant journey
  8. You will maintain effective and efficient admin and produce appropriate records and reports
  9. You will update the participant details on the relevant case management system.
  10. You will complete all administration and ensure that participant files are maintained in line with contractual and quality compliance requirements.
  11. Build strong collaborative working relationships with external stakeholders ie Job Centre, supply chain partners.

 

 

3.0 Company Values

 

 

 

JOB SPECIFICATION

Employer Engagement Coordinator - Restart

 

 

 

 

Experience

Essential/Desirable

1.

Experience in the use of administrative systems including basic financial experience. Will have to complete reports and Input data onto Inhouse CRM systems.

 

Essential

2.

Previous use of Microsoft Word, Excel and Access to an intermediate level.

 

Essential

3.

Experience of liaising with external organisations/partners.

 

Essential

4.

Experience of dealing with customer queries.

 

Essential

5.

Experience of ensuring that files and paperwork are ready for internal and external audits and managing this function. Previously would have experience of similar work environment.

 

Essential

 

Skills/Abilities and Knowledge

 

 

6.

Ability to set up and maintain accurate filing systems including computerised systems.

 

Essential

 

7.

Ability to work on own initiative.

 

Essential

8.

Ability to work effectively as part of a team.

 

Essential

9.

Excellent interpersonal skills with the ability to liaise with individuals at all levels of an organisation with tact and diplomacy.

 

Essential

10.

Ability to complete paperwork in line with contractual requirements where appropriate.

 

Essential

11.

Ability to audit and monitor electronic records.

 

Essential

12.

Ability to work under pressure and adhere to multiple deadlines.

 

Essential

13.

An excellent standard of verbal communication

 

Essential

14.

The ability to work with trust and autonomy.

 

Essential

15.

To display strong motivational, customer service and organisational skills

Essential

 

16.

To be competent in the use of technology with excellent IT skills

Essential

 

17.

To be an enthusiastic and flexible team player with high expectations of self and others

Essential

 

18.

To have strong listening, persuading, and influencing skills

Essential

 

19.

To be able to detect opportunities and articulate them to senior management.

 

Desirable

20.

To be approachable, patient, understanding, open minded, impartial, and non-judgmental

 

Essential

21.

Have an understanding of Data Protection legislation

Desirable

 

22.

To be able to maintain confidentiality at all times

Essential

 

23.

Have an understanding of Equal Opportunities policies and practice

Essential

 

24.

Creative & Innovative in the use of digital media to promote the programme.

Desirable