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CTS Engineer
3 months ago
Job Description
UK Customer Technical Service Engineer
Purpose of function/ main tasks:
This position ensures that Ardagh products and services meet the individual customer requirements when filling beverages into the cans. It ensures uninterrupted and efficient filling process, continuous improvement of filling line performance, creates opportunities for added value services and increases customer loyalty.
It provides external support to the complaint handling process and to product qualification requirements.
Key Responsibilities & Core Activities
- Regular visits to Customer sites working to agreed service levels and generating visit reports.
- Providing advice and technical support to enhance and optimise beverage filling facilities.
- Managing the technical activities on a local basis by means of regular technical reviews.
- To be the first point of contact for Customer enquiries.
- Support Trading Customer care, Sales, Ardagh plants and Customers investigation & resolution of quality concerns.
- Support Metal Packaging UK plants in qualification of new can / end sizes, light-weighting initiatives & material introductions.
- Using problem solving skills & tecniques to support customers in resolution of line issues.
- Providing training to Customers on a local level.
- Working to achieve Company and functional (CTS) objectives by regular monitoring of objectives monitored through the Trading business plan.
____________________________________________________________________________
Professional Requirements:
- Engineer Apprentice Trained or Graduate
- Job related experience within an engineering / manufacturing environment
- Excellent Communication Skills, written and verbal
- The ability to build and maintain good relationships with Customers and colleagues.
- The ability to work alone and as part of a team
- The ability to plan and prioritise independently
- Self Motivational
- A Clean Driver’s License
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Hours of Work:
Monday to Friday – 39 hours per week
What we offer:
You can expect a competitive compensation and benefit package. We promote equal opportunities. Diversity enriches our Company and gives us an advantage.
About Ardagh Metal Packaging
Ardagh Metal Packaging (AMP) is a leading supplier of sustainable and infinitely recyclable beverage cans to brand owners globally. A subsidiary of sustainable packaging business Ardagh Group, AMP is an industry player across Europe and the Americas with innovative production capabilities. AMP operates 24 production facilities in nine countries, employing more than 6,300 employees with sales of approximately $4.7 billion.
AMP is 75%-owned by Ardagh Group and is listed on the New York Stock Exchange under the ticker AMBP.
About Ardagh Group
Ardagh Group operates 65 metal and glass production facilities in 16 countries, employing more than 21,000 people with sales of approximately $10 billion. Ardagh Group produces:
· many of the cans and bottles that contain your favourite beverages.
· packaging made from metal and glass – permanent materials that can be infinitely recycled without any loss of quality.
· more than 160 million containers per day.
