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Customer Design Specialist
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Role: Customer Design Specialist (Unified Communications)Rate: inside IR35Location: Full time onsite. Primarily Chippenham, Reading and possible travel to BristolDuration: 6-12 months Initially Clearance: SC clearance requiredUndertake customer migration planning and implementation.* Coordinate impact assessments and design documentation updates.* Resolve complex solution and service issues, leads root cause analysis,troubleshooting and escalation.* Pursue the identification of potential risks and the implementation of controlsand mitigations, ensuring compliance with relevant industry and companypolicies.* Ensure the delivery of thought leadership in complex bids and agreeingstrategic approach as part of customer solution design.* Mentor other customer solution designers, helping to improve the team'sabilities by acting as a technical resource.* Champion, continuously develop and share with team knowledge onemerging trends and changes in customer solution design.You'll have the following skills & experience* Comprehensive knowledge and experience of on premise and cloud unified* communication technology architecture disciplines:o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)o Video conferencingo Enterprise mobility (4-5G, EMM, MDM)o PaaS, SaaS Unified and telecommunications solutions* Comprehensive knowledge and experience of telecommunication vendortechnologies, solutions, and products (i.e., Cisco, Juniper, Ericsson, Nokia, F5and Palo Alto).* Comprehensive knowledge and hands on experience in designing,configuring, testing, and commissioning complex unified communicationtechnologies.* Preferably have the following professional training and/or accreditationso Cisco technologies (CCNP Collaboration)o Ribbon technologies (SBC-ISP)o Blackberry technologies (BSIP)o VMware technologies (VCP-EUC)* and any one of these:o Avaya technologies (ACIS)o Atos technologies (STI)o VMware technologies (VCTA)o Any other industry COTS unified communication technologies* Proven commercial awareness to ensure CAPEX/OPEX costings of a proposedchanged meets customer requirements.* Experience of identifying risks, impact, mitigation, and problem-solving incomplex unified communication solutions.* Experienced in communicating complex unified communication technologiesto key stakeholders with varying technical knowledge.Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
