Service Desk Analyst
6 days ago
Service Desk Agent
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognize that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernize operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.
Essential Requirements:
Attention to detailStrong Customer Service ExperienceGood communication skills to communicate with support personnel, customers, and managersOne or more years of experience with computer systems or computer security backgroundGood organization skills to balance and prioritize work, and multitaskGood analytical and problem-solving skills to troubleshoot systems problemsAbility to work independently and as part of a teamAbility to be dynamic across business needsPreferred Skills:
Experience using Incident Management ToolsetsExperience with MS Office ProductsITIL PreferredVirtual working environmentBenefits:
Competitive Salary25 days holidaysShift rotation (Monday to Friday 8am 6pm)ADZN1_UKTJ
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