Customer Assistant

3 weeks ago

Edinburgh City Of Edinburgh, United Kingdom Marks and Spencer Full time

Summary

Customer Assistant - Operations - Princes Street

Fixed Term - 16 hours

Proposed/Example Work Pattern -
Week 1
Monday 1930-2330
Wednesday 1930-2330
Thursday 1930-2330
Saturday 1930-2330
Week 2
Sunday 1800-2200
Monday 1930-2330
Tuesday 1930-2330
Saturday 1930-2330

All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.

Age Restriction 18

This job role means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

This job role involves working unsocial hours* and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
*Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment.

All the details

Customer Assistant - Operations - Princes Street

Fixed Term - 16 Hours

Proposed/Example Work Pattern -
Week 1
Monday 1930-2330
Wednesday 1930-2330
Thursday 1930-2330
Saturday 1930-2330
Week 2
Sunday 1800-2200
Monday 1930-2330
Tuesday 1930-2330
Saturday 1930-2330

All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.

Age Restriction 18

This job role means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

This job role involves working unsocial hours* and this means we cant consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
*Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyones Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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