Front Office Night Team Member

1 month ago

London West, United Kingdom The Dilly A Leonardo Royal Hotel Part time

LEONARDO HOTELS  is the European division of Fattal Hotels Group, founded by David Fattal in Israel. The Leonardo Hotels are present in Israel and Europe with over 120 hotels in more than 50 destinations. With more than 80 hotels in more than 40 destinations Leonardo Hotels is active on the European market since 2006, established in the 3-4 star superior category as well as equal level. Currently spanning Germany, Austria, Switzerland, Belgium, the Netherlands, England, Scotland, Spain, Czech Republic, Poland, Hungary as well as Italy, the hotel group with its 14,000+ rooms and over 25,000 m² of conference space offers places of well-being, that are characterised by their own regional character, local flair and their own design identity, addressing all individual needs. All according to the company's credo of feeling good, providing 100% guest satisfaction. The company management for Europe is based in Berlin. The Leonardo Hotels umbrella brand is complemented by the Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels and NYX Hotels brands.

Leonardo Hotels is committed to promoting junior talent and developing professional and managerial staff. The proprietary Leonardo Academy gives 2,700 members of staff the opportunity to grow their personal skills in development programmes.

To support our reception team at The Dilly  we are looking for a Night Front Office Team Member to start as soon as possible.

Some of the perks you could enjoy include: 

Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of  Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops  Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration  The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression

 Your tasks:

You must have a professional approach toward guests. Be able to give our guests 5 star treatment from the minute they come through the door. You will be required to help with all aspects of our reception: looking after guests, checking in & out, manage night audit procedures, financial transactions and necessary reports. You will ensure that all guest requests and queries are responded to promptly and effectively. Ordering taxis and booking tours. Uphold the hotel's standards of excellence in hospitality and customer care. 

Your skills:

flexible and team-minded willingness to work in night shifts and on the weekend reliability, endurance and high motivation independent, organized way of working passion for the profession accurate work with a view for details identification with our core values: naturalness, individuality and personal commitment. Being familiar with Opera PMS is preferable Relevant experience in a 5* property is desirable

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