Facilities Relationship Manager

2 weeks ago

London, United Kingdom NatWest Group Full time

Join us as a Facilities Relationship Manager

  • Take on a new career challenge and join us in this varied role, where you'll be responsible for maintaining relationships with our colleagues and business units
  • We’ll look to you to act as a trusted partner and build on existing excellent relationships to ensure solutions are developed that support the wider Property Strategy for the bank
  • You’ll be working collaboratively with teams across the bank to deliver improvements in process and customer experiences
  • We're offering this role for a period of 12 months
  • This role is London based and you'd be expected to work from one of two London offices 4 days per weekWhat you'll do

    As a Facilities Relationship Manager, you’ll build, manage, and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions. You’ll be supporting the delivery of all facilities services in accordance with approved procedures and standards, as well as making sure that service level targets are achieved in relation to facilities goals.

    In addition, you’ll be:

    • Arranging and attending regular meetings with key stakeholders such as business managers from occupant businesses, and keeping colleagues updated through colleague forums and Property Services townhalls
    • Understanding what the customer and business thinks and feels by actively reviewing key performance indications, identifying trends and taking timely action to address areas of improvement
    • Maintaining adherence to operating standards, quality processes and managing supplier partner relationships, in order to make sure standards are delivered
    • Developing and maintaining effective relationships with internal, external and supplier stakeholders, enabling positive customer and business outcomes across organisational boundaries
    • Acting as an internal consultant and subject matter expert, writing colleague communications and maintaining both colleague and building guidesThe skills you'll need

      To succeed in this role, you'll need good stakeholder management experience. Some knowledge of Facilities Management would also be advantageous

      We'll also look to you to bring:

      • The ability to manage stakeholders effectively
      • Experience of delivering successful customer experience and working in a customer facing or services type role
      • Excellent written communication skills

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