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Research Programmes Administrator

2 months ago

Canterbury, United Kingdom University of Kent Full time

Do you have experience working in an administrative role, and have great time management and organisation skills? Are you someone with brilliant customer service skills who can effectively manage their own workload? 

If the answer is yes, this fixed term, full time role as Research Programmes Administrator could be for you.

The Research Programmes Administrator provides a comprehensive, end-to-end administrative support of research programmes ensuring compliance with relevant policies and procedures. Dealing with postgraduate students on a regular basis, the role-holder will need to work sensitively with them on a range of administrative issues relating to their progression and completion.

With a broad understanding of the routine activities required to ensure the smooth and efficient administration of research programmes, the post holder will be largely self-managed on a daily basis, taking direction from the Research Programmes Officer where required for less routine tasks. 

As a Research Programmes Administrator your duties will include:

  • Acting as a point of contact for all research students, advising on a wide range of matters to support a positive student experience.  
  • Providing a broad range of support and administrative service across all research programmes to ensure a positive student experience in line with the requirements of the University’s Codes of Practice and policies.
  • Maintaining records and files (including updating databases and trackers) to ensure research programmes meet University and Divisional regulations as well as external requirements.
  • Delivering a high level of customer service by dealing with enquiries (staff, visitors and students), promptly and professionally.

 To be the successful candidate you will have/be:

  • Educated to GCSE in English & Maths (Grade C/4 or above), or equivalent 
  • Previous administrative experience in a customer facing role
  • Good IT skills particularly MS Office packages (intermediate level)
  • Excellent communication skills, able to communicate effectively and clearly both verbally and in writing

In return we can offer you:

An open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:

  • Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
  • 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
  • An excellent pension scheme with generous employer contributions
  • On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
  • Study while you work discounts, cycle to work scheme, local business discounts
  • On-site parking

Please see the links below to view the full job description and to apply for this post. If you require further information regarding the application process, please contact the People Services Team on peopleserviceshr@kent.ac.uk quoting ref number: CSF-969-24

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

£23,144 to £24,533 per annum, Grade 4