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Receptionist (PM Shift)- Liverpool Site

2 months ago

Liverpool United Kingdom Universally Speaking Full time

Our Vision

A world-class partner to the games industry, trusted to deliver the highest quality services

with passion, expertise and agility

Our Purpose

To serve our partners by enhancing the experience of gamers across the world

through our passionate and expert team

Our Values

Quality, Passion, Agility, Customer Intimacy, Teamwork

Role Purpose

Over the last 20 years Universally Speaking has built a reputation as a trusted partner in supporting studios to make some of the world's greatest games and applications.

Games are only great when you step forward and bring your best skills to the team. Are you ready for your challenge?

You will be a managing multiple high performing test teams on the latest unreleased titles, providing direction, strategy, and oversight for your team.

You'll have a passion to get things right, excellent attention to detail, a thorough approach, and you're open to learning new skills and working across departments with multiple colleagues to meet challenging deadlines.

As a receptionist, you're the key contact for many of our world class clients, expected to be knowledgeable, pragmatic, and approachable at all times.

Hours of work

Monday to Friday 3:30pm to 11:30pm, with overtime as needed and to cover off hours depending on business requirements ad hoc.

Location

To work in our facilities located in Liverpool City Centre, Renshaw Street.

Reporting to the General Manager, the receptionist role will meet the following criteria:

  • Role-model the Universally Speaking Values and Behaviours treating employees, Individuals and Customers with dignity and respect at all times.
  • Working with the General Manager, ensuring the smooth running of day-to-day activities, external service providers and contractors including the cleaning service and to use this network to proactively manage maintenance requirements.
  • Develop and maintain close working relations with onsite managers to ensure quick resolution of issues to maintain a safe and pleasant environment for employees and visitors such as keeping areas clean and tidy and operating the dishwasher daily.
  • Ensure visitors, guests and VIP have refreshments and all client meetings are catered for individually.
  • Managing, distributing, and collecting security assets such as ID cards, building fobs and locker keys. Keeping track of these across the site for all employees.
  • Managing the absences for employees, recording absence and reporting the absences to the operational team daily.
  • Working with the General Manager, organise fire training, drill practice and first aid requirements for the studio, to ensure all employees are fully conversant with procedures and that health and safety and environmental issues are managed correctly.
  • Working with the General Manager on purchasing, tracking and maintaining office inventory levels to support the Liverpool teams as well as supporting the General Manager with calculating monthly expenses.
  • Ensure security requirements are met by ensuring reception desk is manned, all visitors have signed in and have NDA and main telephone line is always covered during business hours.
  • Flexible to work Universally Speaking operational hours between the hours of 15:30-23:30 with overtime as needed and to cover of hours depending on the shift where business requirements require.


Measures of Performance:
  • On time delivery of tasks and meeting of agreed SLAs
  • All policies and procedures are applied
  • Positive feedback from colleagues and clients
  • Managing the reception and communal areas to best of ability.

Requirements

  • Ability to work at pace and to tight deadlines
  • Strong customer service and people skills particularly with external providers
  • Approachable and friendly at all times, professional under pressure
  • Enthusiastic with lots of initiative
  • Ability to multitask working at pace and to tight deadlines
  • Ability to organise, problem solve and go the extra mile
  • Previous experience in a reception or facilities type role
  • Available to do overtime, or cover other shift patterns
  • Some administrative background and eager to learn new things
  • A strong understanding of Microsoft Office programs and a level of comfort around technology.

Benefits
  • Training
  • Wellbeing Portal including Live Chat and Support
  • Social events and celebrations