![NatWest Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service
4 weeks ago
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- To be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work in Jersey
- We’re offering this role for a period of 12 months
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
-
Customer Service Executive
3 months ago
St Albans, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Executive **Salary**: £27,000 - £31,000 per annum **Location**: St Albans **Contract**: Permanent, Full Time **Hours**: Shifts between Monday - Sunday, between 9am and 8pm **COMPANY PROFILE** Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in...
-
Customer Service Executive
3 months ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Services Executive **Salary**: £19,000 - £22,500 annum + bonus Location: Near St Albans Contract: Full time, Permanent - Monday - Friday, 9:00am - 5:30pm COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. They are an...
-
Customer Service Administrator
2 months ago
St Albans, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Administrator **Salary**: £24,000 per annum **Location**: St Albans, Hertfordshire **Contract**: Permanent **Hours**: Monday to Friday 09:00 - 17:30 **COMPANY PROFILE** **SKILLS REQUIRED** - Previous customer service experience - Excellent communication skills - You work well under pressure and enjoy being in a fast...
-
Customer Service Exectuive
3 months ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Service Executive **Salary**: Up to £24,0000 per annum Location: St Albans / Hybrid Contract: Permanent Hours: Monday to Friday 09:00 - 17:30 COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for...
-
Customer Service Advisor
3 months ago
St Albans, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...
-
Customer Service
4 weeks ago
St Helier-Jersey, United Kingdom NatWest Group Full timeJoin us as a Customer Service & Operations AnalystWe’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou’ll be able to showcase your knowledge and enthusiasm as...
-
Customer Experience Executive
3 months ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Experience Executive **Salary**: £19,000 - £22,500 annum + bonus Location: Near St Albans Contract: Full time, Permanent - Monday - Friday, 9:00am - 5:30pm COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. They are an...
-
Customer Service Assistant
3 months ago
St Helier, United Kingdom William Hill Full time**Start talking our language.** We’re the experts in betting and gaming; we’ve been around since 1934 so it should come as no surprise to you that we know our stuff. Join us as a Customer Service Assistant and we’ll train you up from day one so you’re fully ready to speak the language of betting to each and every customer that walks through the...
-
Contact Centre Customer Services Officer
4 months ago
St Helier, United Kingdom RBS International Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Contact Centre Customer Services Officer - This is an opportunity to make a positive...
-
Customer Service Agent
3 months ago
St Helier, United Kingdom Swissport Full timeOverview : Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent with Swissport, you will be an...
-
Customer Services
3 months ago
Jersey, United Kingdom Swissport International AG Full timeOverview: **Job Summary** To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. **Responsibilities**: **Responsibilities**: - Supervise, motivate and organise the Customer Service Agents on shift to ensure that...
-
Retail Customer Service Representative
3 months ago
Jersey, United Kingdom William Hill Full time**Location** Jersey, JE3 8FX **Salary** £13.00 will go up to £14.79 after training when opening up/ closing down with overtimes available **Hours** 35 **Start talking our language.** - We’re the experts in betting and gaming; we’ve been around since 1934 so it should come as no surprise to you that we know our stuff. Join us as a Customer Service...
-
Retail Customer Service
3 months ago
St Helier, United Kingdom Ladbrokes Full time**About The Role**: Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and...
-
Customer Service Agent
3 months ago
Jersey, United Kingdom Swissport International AG Full timeOverview: **This is a Part Time 25hrs contract** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a...
-
Customer Service Agent-jersey Airport
3 months ago
Jersey, United Kingdom Swissport International AG Full timeOverview: **Applicant needs to be a JERSEY resident to apply** **This is a 25hr per week contract** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals...
-
Customer Service Agent-jersey Airport
3 months ago
Jersey, United Kingdom Swissport International AG Full timeOverview: **Applicant needs to be a JERSEY resident to apply** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals to join our team as Customer Service...
-
Customer Service
3 weeks ago
Saint Helier, United Kingdom NatWest Group Full timeJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...
-
Customer Contact Agent
2 months ago
St Helier, United Kingdom RBS International Full time**Customer Service & Operations**, **Customer**: **Customer Contact Agent**: St Helier-Jersey, Jersey Permanent Full Time R-00229481 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working...
-
Customer Service Assistant
3 months ago
St Albans, United Kingdom TEXACO ST ALBANS SERVICE STATION Full timeAs a Customer Service Assistant, you’ll spend a lot of time on the shop floor, running the till, cleaning the store, and keeping the store tidy. It is a busy role and a fun environment, working as part of a dedicated team. You'll be rewarded with - Job security - Flexible shifts - The opportunity to progress What you'll get As a Customer Service...
-
Personal Banker
4 weeks ago
St Helier-Jersey, United Kingdom NatWest Group Full timeJoin us as a Personal BankerYou’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goalsWe’ll look to you to proactively find ways to enhance their individual banking experienceYour career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while...