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Customer Service Assistant

2 months ago

Crook, United Kingdom All Temps Recruitment Full time

We are currently looking to recruit 2 x Customer Service advisors to work within a local government office in Crook. County Durham

The role

  • Assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front-line service through face to face, telephone, self-service and e-based contacts.
  • To provide accurate information on all Council and partner services on both routine and complex issues.
  • Deal effectively with customers service requests, answering queries
  • Giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
  • Support the capture of corporate complaints, comments, compliments and suggestions from customers.
  • Collection and validation of information to assist Customer Services Officers in a quick and accurate service provision including the prevention and detection of benefit fraud.
  • Represent the customers best interests in seeking expert or specialist advice from services inside and outside the Council.

The person

  • Must have previous Customer service experience to resolution of query stage.
  • Must have excellent data capture skills
  • Must be educated to 4 x GCSE levels A- C or equivalent