Customer Services Officer
5 months ago
We are currently recruiting for 2 x Customer Services Officer's to join a busy team based in crook, Durham.
**The role**:
- To provide accurate information on all Council and partner services on both routine and complex issues.
- Deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance
- To deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
- Support the capture of corporate complaints, comments, compliments and suggestions from customers using the Council’s Customer Relationship Management system and following the relevant adopted policies and procedures.
- Maintain an up to date and comprehensive knowledge of a range of services provided by Durham County Council to ensure that customers and clients are supplied with relevant information in an efficient and effective manner.
- Represent the customers' best interests in seeking expert or specialist advice from services inside or outside the Council.
- Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
- Maintain up-to-date records and knowledge required to provide the effective processing of requests and enquiries.
- Assist customers in locating Council information stored in computerised and manual formats including the processing of payments as required.
- Interpret and accurately record all information provided by customers in accordance with complex benefits legislative requirements, carefully checking customer claim forms and requesting supporting evidence where appropriate.
- Encourage and assist customers to locate and use Council information and service delivery systems e.g. Council website and Customer Self Service.
**The Person**:
- Must have previous experience in a similar role.
- Hold a minimum of 4 GCSE's Grades 4-9 (A-C) including English and Maths.
**Job Types**: Full-time, Temporary contract
**Salary**: £10.98 per hour
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CCCUSTSO
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