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Business Services Advisor

3 months ago

Belfast, United Kingdom Bank of Ireland Full time
What is the opportunity?

This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an everyday reality within Northridge Finance.

In this role you will -
  • Perform accurate & effective data capture in a fast paced environment
  • Manage a high volume of email queries from a wide range of intermediary types. E.g. Motor Dealers & Finance Brokers
  • Confidently manage & service intermediaries via incoming phone calls.
  • Be flexible in relation to working hours, we operate an out of hours service on a rota basis. Opening hours are Mon-Thurs 9-7, Fri 9-6, Sat & Sun 10-5
  • Provide support to other areas if business volume requires.
What will make you stand out?
  • Dealing with customers in a professional and interested manner
  • A keen desire to seek solutions
  • Good knowledge of IT applications such as using email & internet
  • Flexibility and adaptability with regard to work and working hours
  • Excellent communication skills
  • Ability to prioritise workloads while working in a fast paced, service driven business
Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and is a trusted finance provider for 100's of motor dealers, finance brokers & personal lending throughout the UK.

As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.