Vulnerable Customer Advisor

Found in: beBee S GB - 3 weeks ago


City, United Kingdom Anderson Knight Full time

Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training.

Responsibilities:

  • Provide assistance to customers experiencing challenges, focusing on positive outcomes.
  • Ensure compliance with regulatory guidelines in customer interactions.
  • Maintain accurate records of customer communication across various channels.
  • Manage customer accounts and updates.
  • Offer guidance on suitable repayment solutions tailored to customer needs.
  • Identify opportunities for process improvement.
  • Demonstrate strong communication skills in resolving customer issues.

Requirements:

  • Experience in supporting vulnerable customers.
  • Completion of training in handling vulnerable customers.
  • Knowledge of regulatory frameworks.
  • Preferred background in finance or related fields.


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