Customer Communications Executives
4 weeks ago
Customer Communications Executives
Leicester / Flexible UK Locations with FlexFirst hybrid working
Overview
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
We're looking for customer focused and natural communicator who can help us support our business customers through the delivery of effective communications. We have three roles available due to internal promotions.
As part of the Customer Engagement team, the role holder will be responsible for the delivery of improvements to in-life customer journey communications, and the delivery of operational and engagement campaigns.
You will need to be in the office at least once a week.
The Role
In your new role as Customer Communications you will have some of the following accountabilities:
- Copywriting customer communications
- Delivering improvements to customer journeys through communications
- Investigate current journeys and communications, using customer feedback and root cause analysis to identify and deliver optimised touchpoints
- Create multi-channel campaigns end to end: planning, building, testing, delivering, and analysing
- Working with internal and external stakeholders, including creative agencies
- Collaboration with business stakeholders to interpret business requirements and produce customer centric solutions.
- Adhere to Marketing governance, KPIs and accountability, including T&C framework
The Person
We would like you to have some of the following experience:
- You could come from customer communications or marketing background in B2B or B2C
- Strong written and verbal communication skills, with the ability to explain complex subjects in a simple and engaging way.
- Experience of writing content or communications to engage customers and drive action.
- Experience delivering customer focused change in a large organisation.
- Meticulous attention to detail.
- Ability to own deliverables from scoping through to performance measurement, understand key dependencies and meet delivery timescales.
- Ability to build positive relationships with stakeholders and manage expectations.
- Ability to adapt writing style to brand tone of voice.
#LI-BGAS
-
Customer Communications Executives
2 weeks ago
Leicester, United Kingdom Centrica Full timeCustomer Communications Executives Leicester / Flexible UK Locations with FlexFirst hybrid working Overview British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future. We're looking for customer focused and natural communicator who can help us support our...
-
Customer Communications Lead
4 weeks ago
Leicester, Leicestershire, United Kingdom Centrica Full timeCustomer Communications LeadLeicester / Windsor / Flexible UK Locations with FlexFirst hybrid working£40k-£52k DOE plus 7.5% target bonus & benefits Overview British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future. This is brand new role to define our...
-
Communications Executive
2 weeks ago
Leicester, United Kingdom Centrica Full timeCustomer Communications Executives Leicester / Flexible UK Locations with FlexFirst hybrid working British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future. We're looking for customer focused and natural communicator who can help us support our business...
-
Senior Marketing Executive
4 weeks ago
Leicester, Leicestershire, United Kingdom Pertemps Full timePertemps, in collaboration with a global industrial supplier, seeks a dynamic Marketing Executive. This role offers a chance to lead impactful initiatives, including email marketing and printed catalogue creation. As part of the forward-thinking team, youâll analyse data, optimise campaigns, and contribute to their broader marketing strategy. If...
-
Customer Communications Lead
3 weeks ago
Leicester, United Kingdom British Gas Full timeCustomer Communications LeadLeicester / Windsor / Flexible UK Locations with FlexFirst hybrid working£40k-£52k DOE plus 7.5% target bonus & benefitsOverviewBritish Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.This is brand new role to define our Customer...
-
Customer Communications Lead
2 weeks ago
Leicester, United Kingdom Centrica Full timeCustomer Communications Lead Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working £40k-£52k DOE plus 7.5% target bonus & benefits Overview British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future. This is brand new role to define our...
-
BMW New Car Sales Executive
3 weeks ago
Leicestershire, United Kingdom Sytner Full timeSytner Group are excited to offer a Permanent New Car Sales Executive role with a basic salary of £20,000 and an achievable OTE of £50,000.Why Sytner?Sytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach...
-
Marketing Executive
3 weeks ago
Leicester, United Kingdom Ultimate Banking Full timeAre you a communications specialist with a flair for language and attention to detail? Do you enjoy bringing an organisation, their products, and communications to life? Our client has a fantastic opportunity for an experienced Market Executive to join their dedicated Marketing team. You’ll be part of a communications team of three people, reporting to...
-
Sales Executive
4 weeks ago
Leicestershire, United Kingdom Macildowie Recruitment and Retention Full timeMacildowie are working with an established business based in Leicestershire who are looking to recruit a Junior Sales Executive to join there busy Sales Team. If you enjoy working in a fast paced and dynamic environment then this could be the perfect role for you! **About the role**: - Monday to Thursday 8:30 to 6 Friday 8:30 - 5:30, office based - Aiding...
-
Campaign Executive
7 days ago
Leicester, United Kingdom Serco Plc Full time**Job Title**: Campaign Executive **Base location**: Leicester (hybrid, in office three days a week) **Salary**: £25,000 Key Purpose We are looking for a confident, results-driven Campaign Executive to implement our brand and channel specific campaigns. Reporting into the National Marketing Manager, the Campaign Executive is responsible for the...
-
Customer Service Executive
4 weeks ago
Leicester, United Kingdom Xcel Recruitment Full timeRef: EH-2093 Location: Leicester **Salary**: £26k Ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the RoadFreight Department. MAIN DUTIES AND RESPONSIBILITIES - Weekly completion and sending of KPI Reports - Ensure shippers commercial invoices have...
-
E-Commerce Executive
4 weeks ago
Leicester, United Kingdom Brand Recruitment Full timeE-Commerce Executive, Market Harborough - The Company – E-commerce Executive: A leading, global, and expanding retail organisation based in Market Harborough are looking for a confident and creative ecommerce candidate to join their dynamic digital team. If you have experience with content creation and website updates in an ecommerce business, then...
-
Sales Executive
2 weeks ago
Leicester, United Kingdom AT Management Full timeJob Title: Sales Executive (Dutch Speaking) Location: Leicester Salary: £24.25k per annum (plus commission) Job Type: Full Time, permanent We're AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We...
-
Sales Executive
2 weeks ago
Leicester, United Kingdom AT Management Full timeJob Title: Sales Executive (Dutch Speaking) Location: Leicester Salary: £24.25k per annum (plus commission) Job Type: Full Time, permanent We're AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We...
-
Sales Executive
5 days ago
Leicester, United Kingdom AT Management Full timeJob Title: Sales Executive (Dutch Speaking)All potential candidates should read through the following details of this job with care before making an application.Location: LeicesterSalary: £24.25k per annum (plus commission)Job Type: Full Time, permanentWe're AT Management (ATM), an established contact centre which provides Customer Service solutions for...
-
Customer Fulfillment Manager
3 weeks ago
Loughborough, Leicestershire, United Kingdom GE Aviation Full timeJob Description Summary As a Customer Fulfillment Manager you will be responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. This position includes activities such as processing transactions, managing processes, material management, site operations,...
-
New Car Sales Executive
4 weeks ago
Leicester, United Kingdom Manpower Group (UK) Full timeSytner Leicester is looking for a New Car Sales Executive. Your role As a Sytner Sales Executive, you will communicate with customers to support and understand their needs, on their journey to buying a new car. Sytner Sales Executives work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the...
-
Sales Executive
1 week ago
Leicester, United Kingdom Vertu Motors group Full timeBristol Street Motors Renault Leicester are currently recruiting an experienced Sales Executive to join our team! We are offering a £22,000Basic Salary with a £39,000 OTE plus a range of company benefits! Due to growth within the business we are actively looking to recruit a Sales Executive to join our successful team. As a Sales Executive you will be...
-
Business Development Executive
3 weeks ago
Leicester, United Kingdom Employal Full timeBusiness Development Executive Insurance Lutterworth Monday - Friday 9am-5pm The Company My client is a global insurance provider who have dominated the insurance market for decades. Due to their exponential growth, they are looking to recruit an Business Development Executive on a full-time permanent basis. This is a fantastic opportunity for...
-
Sales Executive
2 weeks ago
Leicester, United Kingdom AT Management Full timeJob Title: Sales Executive (Dutch Speaking) Location: Leicester Salary: £24.25k per annum (plus commission) Job Type: Full Time, permanent We're AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our...