Communications Executive

3 weeks ago


Leicester, United Kingdom Centrica Full time

Customer Communications Executives
Leicester / Flexible UK Locations with FlexFirst hybrid working
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
We're looking for customer focused and natural communicator who can help us support our business customers through the delivery of effective communications. We have three roles available due to internal promotions.
As part of the Customer Engagement team, the role holder will be responsible for the delivery of improvements to in-life customer journey communications, and the delivery of operational and engagement campaigns. You will need to be in the office at least once a week.


In your new role as Customer Communications you will have some of the following accountabilities:
Copywriting customer communications
Delivering improvements to customer journeys through communications
Investigate current journeys and communications, using customer feedback and root cause analysis to identify and deliver optimised touchpoints
Create multi-channel campaigns end to end: planning, building, testing, delivering, and analysing
Working with internal and external stakeholders, including creative agencies
You could come from customer communications or marketing background in B2B or B2C

Strong written and verbal communication skills, with the ability to explain complex subjects in a simple and engaging way.
Experience of writing content or communications to engage customers and drive action.
Ability to own deliverables from scoping through to performance measurement, understand key dependencies and meet delivery timescales.
Ability to adapt writing style to brand tone of voice.
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