Customer Communications Lead

4 weeks ago


Leicester, United Kingdom British Gas Full time
Customer Communications Lead
Leicester / Windsor / Flexible UK Locations with FlexFirst hybrid working
£40k-£52k DOE plus 7.5% target bonus & benefits
Overview
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
This is brand new role to define our Customer Engagement (Communications) Strategy in BGB.
You will be required to visit some of our key BGB locations including Edinburgh, Leicester and Windsor.
The Role
You will map the current touch points for customer engagement across all platforms (SAP and Ensek) covering communication method, systems (internal and third party), frequency, purpose as well as understanding performance and current customer experience of these touch points.
You will also need to define the midterm customer engagement strategy, considering how this supports the wider customer experience strategy, using insights from teams such as Voice of the Customer to support this.
Creating business cases to support any funding requirements needed to implement the Customer Engagement strategy and will be key.
You will also create a customer engagement scorecard (KPIs) to track performance and identify opportunity for improvement. You will be the customer experience lead for transformational business and industry projects putting the 'customer first'.
Validating customer engagement work requests into the team from business stakeholders as well as regulatory and third-party activity will be part of your role as well as collaborating with Customer Communication Managers to prioritise delivery. You will also seek out opportunities for improvement.
The Person
We would like experience of setting and embedding customer communication strategies ideally in the B2B space, industry does not matter, we are keen to bring new ideas into the team.
You will also have experience in consumer-focused product and communications marketing coupled with delivering customer experience (CX) /change programmes (redesigning customer journeys using data points).
Knowledge of using customer insight and turning it into actionable plans and activities is also useful for this role. You are customer focussed, an influencer and innovator with good analytics experience.
#LI-BGAS

  • Leicester, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is **#MoreThanACareer** - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...


  • Leicester, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...


  • Leicester, United Kingdom Centrica Full time

    Associate Marketing Communications Specialist British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future. The Associate Marketing Communications Specialist will be key in the technical delivery of changes to customer communications sent to British Gas...

  • Customer Assistant

    18 hours ago


    Leicester, United Kingdom M&S Full time

    **All the details** **This is a temporary position with the following shift pattern**: **Thursday - 17:30-21:30** **Friday - 17:30-21:30** **Saturday - 17:30-21:30** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Lead Generator

    1 month ago


    Leicester, United Kingdom Northern Gas Heating Full time

    **Join Our Team as a Lead Generator** **Position**: Lead Generator (Self -employed) **Location**: Leicester **Shift Pattern & Hours**: Monday - Friday 8:00am - 2:00pm and 2:00pm - 6:00pm. - **Weekend-only positions also available**._ **Remuneration**: £200 per week plus 2% commission for each sale Are you driven by the desire to make a difference? Do...


  • Leicester, United Kingdom Defiance Marketing Ltd Full time

    Are you ready to kick-start your new career? Ready to make a change? Defiance Marketing Ltd is an emerging business in Leicester. We are data-driven and engaging. Our work environment includes: Relaxed atmosphere International networking trips We are recruiting for Brand Ambassador role through face-to-face customer acquisition on behalf of some of the...


  • Leicester, United Kingdom Bakers Environmental Services Ltd Full time

    **Bakers Environmental** **Solutions **is one of the UK’s leading independent waste & resource management companies, providing sustainable consultancy, collection, recycling, energy recovery, and disposal services for households and businesses via our customer centric ‘Hybrid’ approach. **Job Description**: - Provide day to day support to our...


  • Leicester, United Kingdom Defiance Marketing Ltd Full time

    Are you ready to kick-start your new career? Ready to make a change? Defiance Marketing Ltd is an emerging business in Leicester. We are data-driven and engaging. Our work environment includes: Relaxed atmosphere International networking trips We are recruiting for Brand Ambassador role through face-to-face customer acquisition on behalf of some of the...

  • Customer Assistant

    4 weeks ago


    Leicester, United Kingdom M&S Full time

    **All the details** **There are 3 through the night vacancies in Foods with the following shift patterns-your preference will bve discussed at interview stage**: Vacancy 1: Week 1: thurs/sat 20:00-06:00 Week 2: fri/sat 20:00-06:00 Vacancy 2: Week 1: sun/Fri 20:00-06:00 Week 2: fri/sat 20:00-06:00 Vacancy 3: Week 1: sun/Thurs 20:00-06:00 Week 2: fri/sat...


  • Leicester, United Kingdom Recra Consulting Full time

    **Customer Service Advisor - Leicester, England - Full-time - £24k** **_Recra is working in partnership_** with a leading appliance company who are recruiting a customer service advisor for their expanding business. It's an ideal time to be joining a business that could offer future progression and development. The job is all about connecting with the...


  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...

  • Customer Assistant

    4 weeks ago


    Leicester, Leicester, United Kingdom Marks and Spencer Full time

    All the detailsThis is a temporary position in the Lingerie department with the following shift pattern: Wednesday 10-14 Saturday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Advisor

    17 hours ago


    Leicester, United Kingdom Sytner Group Full time

    About the role An exciting opportunity has arisen for an VWG Customer Advisor to join our growing Customer Contact Centre team, within the Sytner Group. Our Contact Centre team is responsible for handling numerous customer queries relating to repair work and servicing of our vehicles. Every query must be handled with care and precision; together with...


  • Leicester, United Kingdom Simplify Group Full time

    Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent Conveyancing and Property Services group in the UK THE JOB  You...

  • Customer Assistant

    3 weeks ago


    Leicester, Leicester, United Kingdom Marks and Spencer Full time

    All the detailsThis ia a temporary position in womenswear with the following shift pattern: Week 1 Sunday 06-13 Friday 10-17 Saturday 08-15 Week 2 Sunday 06-13 Friday 11-18 Saturday 10-17 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...


  • Leicester, United Kingdom Stonewater Full time

    12 Month Fixed Term Contract Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service. As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints. You’ll use your listening and communication...


  • Leicester, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is **#MoreThanACareer** - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...


  • Leicester, United Kingdom Centrica Full time

    Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future. Associate Marketing Communications Specialist British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future. The Associate Marketing...


  • Leicester, United Kingdom Sytner Group Full time

    Within our dedicated FCA regulated complaints team we are delighted to advertise a new opportunity to join our team as Customer Service Executive, where your skills as an experienced (and curious minded) individual will help the team deliver exceptional complaint handling when investigating and responding to regulated complaints. As Customer Experience...


  • Leicester, United Kingdom The Simulator Company Ltd Full time

    **Marketing and Communications Associate** **Role**: We're on the hunt for a Marketing and Communications Associate with a knack for storytelling, digital savviness, and relationship-building. Be the catalyst behind impactful campaigns, drive our brand's voice online, and represent us at pivotal industry events. **Responsibilities**: - Craft, manage, and...