Associate Marketing Communications Specialist

2 weeks ago

Leicester, United Kingdom Centrica Full time

Associate Marketing Communications Specialist
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
The Associate Marketing Communications Specialist will be key in the technical delivery of changes to customer communications sent to British Gas Business customers.
They will deliver communications changes using our document composition software, and work with third party developers on more complex change.
The role also involves supporting the Customer Communications Change Manager by managing stock levels with our third-party print providers as well as reporting and control activities.
Manage the implementation of new and amended customer communications, and bills, to support change projects.
Responsible for writing Technical Specifications and Business Requirement Specifications to enable implementation.
Work closely with IS and data teams to drive innovative fulfilment and understand opportunities for improvement.
Deliver ongoing improvements to customer communications, including fixing issues, identifying cost savings, and ensuring high quality is maintained.
Responsible for the completion of appropriate level of testing to ensure all change is accurately implemented and rolled out across appropriate comms suites.
Manage tracking of correspondence performance and identify/deliver improvements.
Responsible for monitoring the reconciliation of daily print production and postal dispatch, raising issues where appropriate.
Experience in consumer-focused product and communications marketing.
Experience in budget management and campaign performance analysis.
Knowledge of SQL is desirable but not essential.
Experience in customer communications.
Planning and organisation.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it
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