Customer Service Advisor

2 weeks ago


Leicester, United Kingdom Bakers Environmental Services Ltd Full time

**Bakers Environmental** **Solutions **is one of the UK’s leading independent waste & resource management companies, providing sustainable consultancy, collection, recycling, energy recovery, and disposal services for households and businesses via our customer centric ‘Hybrid’ approach.

**Job Description**:

- Provide day to day support to our customers, delivering KPI’s /SLA’s both internally and externally.
- Handle customer complaints, following SOP to effectively manage the customer’s expectations/experience.
- Resolve basic financial queries in line with SOP & KPI.
- Proactively communicate with existing customers with regular account management calls.
- Create customer orders using in house system in line with SOP & KPI’s.
- Actively support any opportunities with upselling services and products across our existing customer base.
- Action customer data requirements in line with KPI’s and to provide customer portal system awareness to improve customer experience.
- Efficiently communicate bookings with suppliers in line with KPI’s and SOP.
- Diligently maintaining customer records pertaining to sites, services and charges by utilising Excel & Operating Systems.
- Monitoring of systems pertaining to good practice, compliance, and where necessary - identifying/communicating areas for improvement in our process and procedures.

Person Specification:

- GCSE level 4 (or equivalent) in English & Maths.
- Proven track record in a call centre or contact centre environment is essential.
- Organised, professional and courteous throughout the business.
- Must be able to communicate both written and verbally to a high level, whether that be with customers, team members or senior management.
- Proven track record of building strong customer relationships.
- Able to navigate difficult conversations, particularly when handling customer complaints.
- A flexible approach to working hours.

Schedule:

- Monday - Friday
- Saturday (Rota)

**Job Types**: Permanent, Full-time

**Salary**: £23,500.00-£24,000.00 per year

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Service Executive



  • Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...


  • Leicester, United Kingdom Pertemps Leicester Full time

    Job Role: Customer Service Advisor Location: Leicester **Salary**: £19,305 Full Time, Perm **The Company** Are you a bubbly, Confident person with the ability to build rapport with anyone you talk to? Well due to Company growth my client is hiring for Customer Service Advisors to join their thriving business on a full-time basis. - Customer service...


  • Leicester, United Kingdom IPS Group Full time

    I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This is a fantastic opportunity to work as a Customer Service/Sales Advisor for one of my highly regarded clients in Leicester . ...


  • Leicester, United Kingdom SF Group Full time

    **Customer Service Advisor** **South Leicester** **£20,000 - £22,000** **4 days office based + 1 day working from home** Main duties as the Customer Service Advisor - To answer calls and support customers with queries - Excellent listening and communication skills - Professional telephone manner at all times - Communicate with other functions to ensure...


  • Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Remortgage Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...


  • Leicester, United Kingdom Recra Consulting Full time

    **Customer Service Advisor - Leicester, England - Full-time** **_Recra is working in partnership_** with a leading appliance company who are recruiting a customer service advisor for their expanding business. It's an ideal time to be joining a business that could offer future progression and development. The job is all about connecting with the customer...


  • Leicester, United Kingdom Student Roost Full time

    **Job title: Customer Service...


  • Leicester, United Kingdom AT Management Full time

    Job Title: Customer Service Advisor Location: Leicester Salary: £24,250 per annum pro rota Job Type: Part-time, permanent AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding...


  • Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    **THE OPPORTUNITY**: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester. This is a role which offers hybrid working, full time hours and is a permanent position. **THE ROLE & YOUR RESPONSIBILITIES**: To answer calls and take claim ownership where possible Deal with queries across all...


  • Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    **THE OPPORTUNITY**: Macildowie are currently recruiting for a **Customer Service Advisor** working for a business based in**Leicester.** This is a role which offers hybrid working, full time hours and is a permanent position. **THE ROLE & YOUR RESPONSIBILITIES**: - Management of customer claims - Excellent listening and communication skills - Cross...


  • Leicester, United Kingdom Reed Business Support Full time

    Our existing Leicester based client are a professional buying organisation, are looking for appoint a full-time permanent Customer Services Advisor. Working Monday - Friday 8:00am-6pm + 1 Saturday per calendar month. We have an opportunity for talented and passionate customer service professionals to join our team in Leicester. Our team place orders,...

  • Customer Service Advisor

    Found in: Talent UK 2A C2 - 6 days ago


    Leicester, United Kingdom Barker Ross Full time

    Are you looking for a new Customer Service opportunity? We are looking for a Customer Service Advisor with B2B experience to join a client in Thurmaston. The purpose of the role is to work as part of our dedicated Customer Services team and further enhance the department in the most timely, efficient and customer centric manner. Dealing with internal...


  • Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor **_Recra are currently recruiting_** for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business. Its an ideal time to be joining a business which could offer future progression and development. The job is all about connecting with the customer, and doing...


  • Leicester, United Kingdom Recra Consulting Full time

    **_Recra are currently recruiting_** for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business. Its an ideal time to be joining a business which could offer future progression and development. The job is all about connecting with the customer, and doing everything you can to make...


  • Leicester, United Kingdom Recra Consulting Full time

    **_Recra are currently recruiting_** for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business. Its an ideal time to be joining a business which could offer future progression and development. **Job Details**: - The job is all about connecting with the customer, and doing...


  • Leicester, United Kingdom Adecco UK Full time

    **CUSTOMER SERVICE ADVISOR** **PERMANENT (8am-4pm, Mon-Fri)** **Engineering company (LE4)** **£19,500 p/a + benefits** **Duties**: - **Assist customers with their enquiries and resolve** **- Allocate Engineers to customer locations within the UK***: - Data inputting***: - Excellent customer service skills***: - Raising order number for the...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 6 days ago


    Leicester, United Kingdom Barker Ross Full time

    Are you looking for a new Customer Service opportunity? We are looking for a Customer Service Advisor with B2B experience to join a client in Thurmaston. The purpose of the role is to work as part of our dedicated Customer Services team and further enhance the department in the most timely, efficient and customer centric manner. Dealing with internal...


  • Leicester, United Kingdom Recra Consulting Full time

    **Customer Service Advisor -Full time permanent** **_Recra is working in partnership_** with a leading appliance store who are currently looking for a Customer Service Advisor to join their team. **Location**: Leicester, England (LE4). **Job Type**: Full-time. The job is all about connecting with the customer and doing everything you can to make the...


  • Leicester, United Kingdom Recra Consulting Full time

    **Customer Service Advisor - Leicester, England - Full-time** **_Recra is working in partnership_** with a leading appliance company who are recruiting a customer service advisor for their expanding business. It's an ideal time to be joining a business that could offer future progression and development. - The job is all about connecting with the customer...

  • Service Advisor

    2 days ago


    Leicester, United Kingdom Autoskills UK Full time

    SERVICE ADVISOR Basic Salary - £25,000 OTE £30,000 - £35,000 Working Hours - Monday to Friday 8am - 6pm 1 in 3 Saturdays 8am - 12:30pm Location - Leicester Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor -...