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Part-Time Customer Service Administrator

2 months ago

Aldershot, United Kingdom Workingmums Full time

Customer Service Administrator Hours: Permanent Part-Time - 20 hours per week Monday to Friday. Flexibility on start and finish time but 4 hours per day. Office Based.

Our client is a vibrant and busy company that offers a welcoming and collaborative team environment. Based on the edge of Aldershot they offer free parking and are easily accessible to the public transport network.

Working in the operations team, the role is busy and varied and the key responsibility is 1st Line maintenance support. Good customer service skills and ability to liaise with clients over the phone and email is critical as the role involves logging details of technical issues and scheduling field based engineers to attend site and fix issues and maintaining contact with the client until issues are resolved.

The Customer Service Administrator Benefits:

  • 22 days annual leave pro rata, increasing each year up to 25 days pro rata
  • Free Parking
  • Subsidised gym membership

The Customer Service Administrator will be involved in:

  • Proactive approaching to managing customer support desk and dealing with maintenance issues
  • Speaking to sites, recording Maintenance tasks and updating the systems.
  • Reporting and Escalating issues with IT or Management.
  • Daily checking of system logs and troubleshoot issues (training provided and technical background not essential).
  • Deal with Digital Support Emails.
  • Contact sites with issues and schedule engineers.
  • Check upcoming Campaign Sites
  • Update databases and coordinate with Ops Team regarding content uploads.

The Customer Service Administrator will have:

  • Experience of help desk support and/or scheduling engineers desirable but not essential.
  • Strong problem solving and customer liaison skills.
  • Good telephone manner and listening skills.
  • Strong client service ethic (both internal and external clients).
  • Strong organisational & prioritisation skills.
  • The ability to juggle multiple tasks and conflicting priorities.
  • High level of attention to detail.
  • Good IT, systems & database skills.
  • High energy levels - upbeat & engaging, with a positive outlook.
  • A self-starter, with gravitas / natural confidence.
  • Experience using a call logging or ticketing system desirable but not essential.
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