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Specialist Housing Officer

2 months ago

West London Greater London, United Kingdom Vox Network Consultants Full time

Role Purpose 
To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.

Responsibilities 
  • Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
  • Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
  • The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
  • Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
  • Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service. 


Requirements 
  • Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
  • An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing. 
  • Experience working as a sheltered housing officer for a housing association or council
  • Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers


Contract
  • Initial 3 month contract with the opportunity to extend 
  • PAYE via Umbrella 
  • Monday to Friday 9am to 5pm - OFFICE BASED 


If you are interested in this position AND meet the requirements, APPLY NOW