1st Line Support Operator

18 hours ago


BromleybyBow, United Kingdom Randstad Remote Work Freelance Full time

Job title: 1st Line Support Operator
Location: London - E3
Contract length: 6 month initial contract - Potential to be made permanent
Rate: £15.53 per hour
Shift Pattern: 4 days on - 4 days off - Every 2 weeks on night shift.
Day shift - 07:30am - 6:45pm and Night shift - 19:30pm - 06:45am
(Training is all office based Monday - Friday first 4-6 weeks and then you will go onto the shift pattern. This will then be Hybrid 2 days working from home per week)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for 2 1st Line Support Operators working on behalf of a global company in the Technology industry. This is a rolling 4 on/ 4 off position that includes Day and Night Shifts and working some weekends. This will be an initial 6 month contract with a potential opportunity to be made permanent. Please note the first 4-6 weeks will be a training period and will be all office based 9.00am - 17.00pm Monday - Friday.
The successful 1st Line Support Operators will join the Team based at the New offices in London (E3). (Please note there is no/ limited parking so you must be able to get to the office on public transport both Day and Night).The 1st Line Support Operators will help manage the day to day smooth running of Street cameras, making sure they are working correctly, talking Customers through any issues and following protocol for any faults and escalating any issues. This position requires a good level of understanding Tech, a high level of I.T proficiantcy and trouble shooting experience aswell as excellent customer service skills.
Responsibilities of the 1st Line Support Operators:
First point of call for Customers having any issues with cameras
Escalating calls in a timely and professional manner, dealing with major incidents first
Prioritising workload and importance of tasks
Excellent Customer Service Skills
Proficient in I.T, Microsoft packages, especially Excel and CRM systems
Trouble shooting cameras
Log and close down tickets
Live finder checks on multiple cameras
Key Skills / Experience Required for the 1st Line Support Operators:
Great attention to detail
Excellent Customer Service skills
Strong I.T skills
Process driven
Previous 1st Line experience is desirable but not essential
Must be able to travel to E3 3PA daily for the first 4-6 weeks
Must be able to work both days and night shifts on a rota basis
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
To apply, please follow the instructions on our application portal. We look forward to receiving your application
If this isn’t the role you’re looking for right now, please visit our Randstad Sourceright Website where you will see all of our live roles and communities to join - Thnak You



  • Bromley-by-Bow, United Kingdom Premier Work Support Full time

    Premier Work Support are currently recruiting a Warehouse Operative/Driver for a well-established company, based in Bow, East London. This is a full time, temporary, ongoing assignment and may lead to a permanent position for the right candidate. Role: Deliveries to our client's various sites in East London. Loading and unloading into delivery...


  • Shoreham-by-Sea, United Kingdom Focus Group Full time

    Job Title - Technical Support Advisor 1st Line ITReports to - Service Desk Team LeaderSalary - Starting from £25,000Location - Shoreham by Sea & Carlisle Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers...


  • Shoreham-by-Sea, United Kingdom Focus Group Full time

    Job Title - Technical Support Advisor 1st Line ITReports to - Service Desk Team LeaderSalary - Starting from £25,000Location - Shoreham by Sea & Carlisle Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers...

  • IT Support

    2 days ago


    Bromley, United Kingdom Honor Search Ltd Full time

    Leading Law Firm - Bromley, KentIT Support (1st line)Office based£25k-£28k Seeking an experienced and skilled First Line IT Support to join an established IT team. They are looking for candidates with a can-do attitude and positive approach. The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the...

  • Warehouse Operative

    1 month ago


    Bow, Greater London, United Kingdom 1st Step Full time £12

    1st Step Solutions is currently seeking a dedicated Warehouse Operative to oversee the management of materials for a residential project. In this role, you will be responsible for: Maintaining the inventory and organization of site materials. Coordinating deliveries and monitoring stock levels. To qualify for this position, candidates must possess a valid...


  • Bromley-by-Bow, United Kingdom Poplar Harca Full time

    Estates Services OperativeLocation: Estate Wide, E3 4HASalary: £29,087 per annumThe Role * To work as part of a team to provide a responsive and comprehensive estate cleaning service. * To ensure the highest standards of cleanliness and upkeep for the common / communal areas of the organisations estate properties. * Based on the agreed cleaning standards,...


  • Bromley-by-Bow, United Kingdom Poplar Harca Full time

    Landscape Maintenance OperativeLocation: Estate Wide, E3 4HASalary: CompetitiveThe RoleTo work as part of a team to provide a responsive and comprehensive landscape maintenance / horticultural service.To ensure the highest standards of service level delivery for the maintenance of all communal parks and green spaces throughout the estates.Based upon the...

  • Warehouse Operative

    3 months ago


    Bromley-by-Bow, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract Type**:Permanent 40 Hours Per Week - ** Salary**: £12.91 ph - Overtime paid at enhanced rate - ** Location**: London Docklands Depot - Twelvetrees Crescent, Bromley-by-Bow, London, E3 3TT - ** Shift Pattern**: Tuesday - Saturday - ** Hours of Work**: 10:30 - 19:00 Join us on our journey as we aim to be the UK’s...

  • Warehouse Operative

    3 months ago


    Bromley-by-Bow, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract Type**:Permanent 30 / 40 hours a week - ** Salary**:£12.06 an hour. Overtime paid at an enhanced rate - ** Location**: London Docklands Depot - Twelvetrees Crescent, Bromley-by-Bow, London, E3 3TT - ** Shift Pattern**: 5 from 7 - ** Hours of Work**:Between 12:30pm until 11:30pm Join us on our journey as we aim to be...

  • Claims Admin Assistant

    3 months ago


    Bromley, United Kingdom Direct Line Group Full time

    At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good,...

  • Line Feeder

    1 month ago


    Bow, United Kingdom Greencore Full time

    Why Greencore?We're a leading manufacturer of convenience food in the UK and our purpose is to make every day. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi...

  • Pre Brief Operative

    3 months ago


    Bromley-by-Bow, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract Type**: Permanent 40 Hours Per Week - ** Salary**: £12.91 per hour - overtime paid at enhanced rates - ** Location**:London Docklands - Twelvetrees Crescent, Bromley-by-Bow, London, E3 3TT - ** Days of Work**: Tuesday - Saturday - ** Hours of Work**:11am - 7pm Join us on our journey as we aim to be the UK’s most...

  • Warehouse Operative

    3 months ago


    Bromley-by-Bow, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract Type**:Permanent / 40 Hours Per Week - ** Salary**:Up to £14.68 an hour - ** Location**: London Docklands Depot - Twelvetrees Crescent, Bromley-by-Bow, London, E3 3TT - ** Shift Pattern**:5 from 7 Join us on our journey as we aim to be the UK’s leader in sustainable delivery, whilst ensuring our customers continue to...


  • Bromley-by-Bow, Greater London, United Kingdom Harris Science Academy East London Full time

    Inspire and transform learning with us at Harris Science Academy East London. We are currently looking to appoint a Learning Support Assistant to support children with SEND.About UsAre you ready to change the world? Harris Science Academy East London is a new, small school with big ambitions. We are in the top 3% of schools nationally for year on year...


  • Bromley-by-Bow, United Kingdom Harris Science Academy East London Full time

    Inspire and transform learning with us at Harris Science Academy East London. We are currently looking to appoint a Learning Support Assistant to support children with SEND.About UsAre you ready to change the world? Harris Science Academy East London is a new, small school with big ambitions. We are in the top 3% of schools nationally for year on year...


  • Bow, United Kingdom Structure Recruitment Full time

    Job DescriptionJob Title: PlumberJob Type: PermanentLocation: LondonJob Reference: Not ApplicableJob Summary:We are seeking a skilled Plumber to join our team at Structure Recruitment. The successful candidate will be responsible for undertaking both 1st and second fix work on site and ensuring that work is completed to the required standard and in line with...


  • Bromley-by-Bow, United Kingdom DPD Group UK Full time

    **Company Description** - ** Contract Type**:Permanent Part Time / 20 Hours a week - ** Salary**:Up to £14.68 an hour - ** Location**: London Docklands Depot - Twelvetrees Crescent, Bromley-by-Bow, London, E3 3TT - ** Shift Pattern**: 4 from 7 - ** Hours of Work**: 03:00 - 08:30 Join us on our journey as we aim to be the UK’s leader in sustainable...

  • Plumber

    3 weeks ago


    Bow, United Kingdom Structure Recruitment Full time

    Plumber (NVQ Level 3) Bromley by Bow £25ph My client requires 2 x experienced plumbers on a new build project consisting of high rise apartments. You will be required to undertake both 1st and second fix work on site and be responsible for your work area and to ensure work is completed to the required standard and in line with the programme. This is an...


  • Shoreham-by-Sea, West Sussex, United Kingdom Focus Group Full time

    Job Title - Technical Support SpecialistReports to - Service Desk ManagerDepartment - OperationsSalary - £26,000 - £30,000Location - This role can be based out of any Focus Group officeEstablished in 2003, we're proud to be one of the UK's leading independent providers of essential business technology solutions.We are now recruiting for a Technical Support...


  • Bromley, United Kingdom Direct Line Group Full time

    **About Us** At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract...