IT Support

• Leading Law Firm - Bromley, Kent
• IT Support (1st line)
• Office based
• £25k-£28k

Seeking an experienced and skilled First Line IT Support to join an established IT team. They are looking for candidates with a can-do attitude and positive approach.

The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm.

Key Responsibilities:

• Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently.
• Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Center’s, Citrix Cloud, and Remote Support Software.
• Act as a technical expert and trainer to all users
• Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
• Maintain accurate records of all support requests
• Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
• Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of the IT support function.

Essential Skills and Experience:

• Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
• Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
• Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive approach to learning and professional development.

Desirable Qualifications:

• Relevant IT certifications, degree (e.g., ITIL, Microsoft certifications) are advantageous.
• Previous experience within a law firm or legal services environment is highly desirable.

What We Offer:

• A competitive salary and benefits package.
• A supportive and inclusive work environment.