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Receptionist - Birmingham Airport, West Midlands

2 months ago

Solihull, United Kingdom Hilton Garden Inn Birmingham Airport Full time

Receptionist - Birmingham Airport, West Midlands

Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport.

Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at Birmingham International Airport and brings a vibrant sleeping option with 178 bedrooms. Our guests will find everything they need for a comfortable stay including our Restaurant " The Odyssey, a mini gym and meeting facilities. There's plenty of natural light and space to gather in the lobby, with high-tech meeting rooms to mix, mingle, and take care of business.

This could be your opportunity to work somewhere fast-paced and evolving, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on things.

Are you out-going, full of energy and enthusiastic? A natural-born communicator? Are you passionate about offering excellent customer service? Then our fabulous Hilton Garden Inn could be the place for you.

The Role:

We’re looking for a confident Receptionist to join the team. You’ll be front and centre of our stage providing guests and visitors with a warm welcome and unparalleled service. Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first -class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check -in and check -out are seamless, and be polite, courteous and helpful to guests at all times. You’ll need to be able to build quality working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.

The Ideal Candidate:

We’re looking for a Receptionist who likes to get to know people. Being the first point of contact for our guests, you’ll need to be a strong communicator and have the ability to hold genuine, authentic conversations and inspire our guests to create wonderful memories. You should have good attention to detail and clear customer focus, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential. Having a knowledge of the local neighbourhood is very important, you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility

Benefits:

Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included. 50% off your bill when you dine in one of our Restaurants or Bars. Fully funded Apprenticeship programme to develop your career without a reduction in your pay. Cycle to work scheme - save up to 40% on a wide range of bikes. Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week. Referral schemes for referring your friends or family to join our team. Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone. Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones. Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it. Employee Assistance Programme - free, confidential advice available 24/7 to you. An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.