IT Service Desk Analyst
4 weeks ago
Are you an ambitious, proactive IT professional with a passion for excellent customer service? Would you like to work in a very driven, successful, global enterprise (30,000 users+) dedicated to embracing and exploiting the latest technologies?
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Are you looking for a company that will challenge you, offer you opportunities
to develop new skills, and develop your professional portfolio?
MAIN RESPONSIBILITIES
Deliver best practice incident management (1st level support)First point of contact for customer liaison and keeping customers informed of the progress of incidentsRecording, investigating, diagnosing, and resolving incidentsCommunicating both proactively and reactively with all users and technical resolving teamsEnsuring correct reassignment of unresolved or misrouted incidentsProvide proactive support in order to consistently improve the "end-user experience"REQUIRED SKILLS
Technical Experience:
Windows 10/MS Office 2016/2019Active Directory AdministrationExchange AdministrationInternet Explorer & ChromeTroubleshooting PCs/Laptops/Tablets/MFD'sRemote Connectivity: Fortinet VPN/CitrixTCP/IP TroubleshootingMobile Support: IOSMarket Data: Bloomberg & ReutersAudio/Visual: Projectors/Video conferencing/Plasma TV'sManagement of Anti-virus softwareMinimum of 1.5 years of experience in a similar roleSkills:
Strong English, oral and written. Educated to degree level.Accredited in ITIL, ITSM.Strong customer-facing/personal interaction skills.-
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