Business Analyst

4 weeks ago

Maidenhead Berkshire, United Kingdom Ttigroup Full time

Business Process Analyst- After Sales page is loaded Business Process Analyst- After Sales
Apply locations Maidenhead, UK time type Full time posted on Posted 2 Days Ago job requisition id JR2207 TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.
Identify opportunities for process improvement and make recommendations to the BPOs – through process reviews, or data analysis
Manage the roadmap of changes and projects with the After Sales BPO
Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
Lead and facilitate discussions with business stake-holders to establish the scope, business needs, project / change objectives, acceptance criteria and expectations.
Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and solutions
Work with our BPOs to develop appropriate policies to ensure appropriate governance of the new process and solutions
Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
Develop functional, system integration and user acceptance test scripts to ensure all business requirements are appropriately tested
Review test results to ensure they correspond to the expectations and requirements of the business
Produce documentation to support key user and end user training
Review and manage CRs to ensure the requirements are appropriate and lead the UAT effort
Your primary focus will be in our After Sales areas, supporting our BPOs and key users in a wide range of process areas and systems such as:
However, you will need to work closely with other Business Analysts in the department to ensure impact on other process areas, especially customer service, supply chain and sales are well considered, and vice versa.
#LI-HYBRID
Techtronic Industries (TTI) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care and Appliances for Do-It-Yourselfer (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries.
An unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.
• Brand loyalty is a cornerstone for sustainable growth and increased profitability. We highly regard and respect our brands and all of the end-users who invest their confidence in them.
• TTI is delivering a tidal wave of change in multiple industries with its cordless technology leadership. Whether power tools, floorcare, or outdoor products. We believe in continually challenging accepted standards, exploiting, adapting, and improving technologies to create better products for higher-value brands.
• Our operational excellence is the engine that provides the power to innovation. Filling the growing TTI management needs is the Leadership Development Program through aggressive university recruitment, training, and promotion ladder for high-potential talent.
• Instilling ESG (Environmental Social Governance) best practices along our value chain drives TTI’s approach to sustainability in the way we operate, what we produce, how we source and the way we live. Sustainability is at the core of our business today and is the bedrock for both the development of our business.
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