Business Process Analyst- After Sales

1 month ago

Maidenhead Berkshire, United Kingdom Ttigroup Full time

Business Process Analyst- After Sales page is loaded Business Process Analyst- After Sales Apply locations Maidenhead, UK time type Full time posted on Posted 2 Days Ago job requisition id JR2207

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

KEY RESPONSIBILITIES:  

You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.

  • Identify opportunities for process improvement and make recommendations to the BPOs – through process reviews, or data analysis
  • Manage the roadmap of changes and projects with the After Sales BPO
  • Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
  • Lead and facilitate discussions with business stake-holders to establish the scope, business needs, project / change objectives, acceptance criteria and expectations.
  • Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and solutions
  • Work with our BPOs to develop appropriate policies to ensure appropriate governance of the new process and solutions
  • Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
  • Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
  • Develop functional, system integration and user acceptance test scripts to ensure all business requirements are appropriately tested
  • Review test results to ensure they correspond to the expectations and requirements of the business
  • Produce documentation to support key user and end user training
  • Review and manage CRs to ensure the requirements are appropriate and lead the UAT effort

Your primary focus will be in our After Sales areas, supporting our BPOs and key users in a wide range of process areas and systems such as:

  • Warranty management process
  • Tool repair and maintenance process, including repair centre management
  • Systems interfacing with our retailers and end users for warranty and repair management

However, you will need to work closely with other Business Analysts in the department to ensure impact on other process areas, especially customer service, supply chain and sales are well considered, and vice versa.

#LI-SK1
#LI-HYBRID

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

About Us

Techtronic Industries (TTI) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care and Appliances for Do-It-Yourselfer (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries.

Our Values

An unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.
• Brand loyalty is a cornerstone for sustainable growth and increased profitability. We highly regard and respect our brands and all of the end-users who invest their confidence in them.
• TTI is delivering a tidal wave of change in multiple industries with its cordless technology leadership. Whether power tools, floorcare, or outdoor products. We believe in continually challenging accepted standards, exploiting, adapting, and improving technologies to create better products for higher-value brands.
• Our operational excellence is the engine that provides the power to innovation. This means examining every single aspect of bringing a product to market and questioning how to improve the efficiency of even the smallest detail.
• TTI understands that the greatest investment for every organization is in its people. At TTI, we invest heavily in developing current and future leaders. Filling the growing TTI management needs is the Leadership Development Program through aggressive university recruitment, training, and promotion ladder for high-potential talent.
• Instilling ESG (Environmental Social Governance) best practices along our value chain drives TTI’s approach to sustainability in the way we operate, what we produce, how we source and the way we live. Sustainability is at the core of our business today and is the bedrock for both the development of our business.

#J-18808-Ljbffr

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