Program Manager, Content Integrity Operations

2 weeks ago


London, United Kingdom Facebook Full time
Content Integrity Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.We are seeking an experienced self-starter with a passion for mitigating real world harm and protecting our community to join the Product, Services, and Information (PSI) Integrity Operations Team. We count on program managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.

Program Manager, Content Integrity Operations Responsibilities:



  • Own, develop, execute and manage integrity support strategies for Meta's integrity products with Product, Engineering, Operations and Policy teams
  • Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
  • Develop, maintain and continually improve human review workflows. Track and analyze key operational metrics and ensure KPIs/service goals are met
  • Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
  • Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
  • Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems


Minimum Qualifications:



  • 4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
  • 2+ years of project /program management experience driving end to end initiatives
  • 2+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
  • Experience leading process improvement projects across a dynamic and cross-functional landscape
  • Experience working in, communicating with, and leading global cross-functional project teams
  • Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments


Preferred Qualifications:



  • Experience working in Integrity or Trust & Safety
  • Experience operating autonomously across multiple teams


  • London, Greater London, United Kingdom Facebook Full time

    Content Integrity Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Meta community. We need...


  • London, Greater London, United Kingdom Facebook Full time

    Content Integrity Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Meta community. We need...


  • London, United Kingdom Publicis Content Full time

    Job Description We are on the search for a brilliant  Content Strategy Manager  to join our team. In this role, you will support  Neom,  a special economic zone in northwest Saudi Arabia, with diverse regions, islands, and landscapes. It aims to be a global hub for entrepreneurship and urban living, and they are a key client of the strategy...

  • Business Director

    4 weeks ago


    London, United Kingdom Publicis Content Full time

    Job Description The Strategy & Consultancy team are the strategic leads for Publicis Content. You will be the lead on our largest client, NEOM. You will lead a team of c7 people, across multiple strategic and operational workstreams, and own the relationship with the marketing clients who are working on the biggest and most exciting project in the...


  • London, United Kingdom Publicis Content Full time

    Job Description The Strategy & Consultancy team are the strategic leads for Publicis Content. In this important role, the  Content Strategy Director  is essentially a consultant to our clients, and the first contact point for client briefs, using search, social and other data sources to help clients make the right choices about how to approach the...


  • London, United Kingdom Amazon Digital UK Limited - C01 Full time

    Prime Video Operations Program Manager - London Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Content Compliance and Quality is an essential component of Prime Video Trust & Safety charter. Are you...


  • London, United Kingdom Spafax UK Full time

    **Content Programming Coordinator** **About us** Spafax manages entertainment and media networks for many of the world's leading airlines, delivering inflight entertainment, content marketing and advertising globally. Spafax Studio is our in-house creative agency developing brands, advertising and experiences for the international traveller. **The...


  • London, United Kingdom Hanover Recruitment Full time

    We are seeking a talented Program Integration Architect to join a team focusing on the integration needs of strategic transformation programs. In this role, you will play a pivotal part in connecting various systems within our organisation, ensuring seamless communication and alignment with industry standards. Key Responsibilities: Develop integration...


  • London, United Kingdom OVHcloud Full time

    Startup Program Operations Manager M/F/X Within your #OneTeam As a Global Startup Program Operations Manager, you will be responsible for owning and executing the global Startup Program activities. You will onboard and activate global “partnerships” that will help to deliver value to the Startup Program and Startup Program members. These partners...


  • London, United Kingdom OVHcloud Full time

    Job DescriptionWithin your #OneTeamAs a Global Startup Program Operations Manager, you will be responsible for owning and executing the global Startup Program activities. You will onboard and activate global “partnerships” that will help to deliver value to the Startup Program and Startup Program members. These partners can be external partners or...


  • London, United Kingdom OVHcloud Full time

    Within your #OneTeamAll candidates should make sure to read the following job description and information carefully before applying.As a Global Startup Program Operations Manager, you will be responsible for owning and executing the global Startup Program activities. You will onboard and activate global “partnerships” that will help to deliver value to...


  • London, United Kingdom OVHcloud Full time

    Job Description Within your #OneTeam As a Global Startup Program Operations Manager, you will be responsible for owning and executing the global Startup Program activities. You will onboard and activate global “partnerships” that will help to deliver value to the Startup Program and Startup Program members. These partners can be external partners or...


  • London, United Kingdom OVHcloud Full time

    Within your #OneTeamAll candidates should make sure to read the following job description and information carefully before applying.As a Global Startup Program Operations Manager, you will be responsible for owning and executing the global Startup Program activities. You will onboard and activate global “partnerships” that will help to deliver value to...


  • London, United Kingdom Spark Foundry Full time

    Job Description An opportunity has emerged for a talented Content Operations Manager looking for their next step up in SEO and content experience. Joining a 23 strong SEO department, the successful candidate will be responsible for managing the day-to-day content operations for a major global client.. The successful candidate will have responsibility...


  • London, United Kingdom Spark Foundry Full time

    Job DescriptionAn opportunity has emerged for a talented Content Operations Manager looking for their next step up in SEO and content experience. Joining a 23 strong SEO department, the successful candidate will be responsible for managing the day-to-day content operations for a major global client..The successful candidate will have responsibility for the...


  • London, United Kingdom Principle Full time

    Program Manager – Global Marketing SaaS We're seeking dynamic and enthusiastic individuals to be a part of the team to be in charge of managing regional campaigns, programs and global projects. You’ll work with all cross-functional marketing teams and handle multiple EMEA integrated campaigns simultaneously. The EMEA Senior Marketing Project Manager...


  • London, United Kingdom Ingram Content Group Full time

    Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers,...


  • Uxbridge, Greater London, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, to oversee the successful delivery of technical products and services to one of our core clients. The ideal candidate would have 16+ years of experience managing IT program delivery for large FMCG or Food & Beverages companies, with experience in large scale SAP transformations to S/4HANA....


  • Uxbridge, Greater London, United Kingdom Response Informatics Full time

    Quinnox is looking for a Technical Director, Program Delivery, to oversee the successful delivery of technical products and services to one of our core clients. The ideal candidate would have 16+ years of experience managing IT program delivery for large FMCG or Food & Beverages companies, with experience in large scale SAP transformations to S/4HANA....


  • London, United Kingdom Principle Full time

    Job Description Program Manager – Global Marketing SaaS We're seeking dynamic and enthusiastic individuals to be a part of the team to be in charge of managing regional campaigns, programs and global projects. You’ll work with all cross-functional marketing teams and handle multiple EMEA integrated campaigns simultaneously. The EMEA Senior Marketing...