Program Manager, Content Integrity Operations
2 weeks ago
Program Manager, Content Integrity Operations Responsibilities:
- Own, develop, execute and manage integrity support strategies for Meta's integrity products with Product, Engineering, Operations and Policy teams
- Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
- Develop, maintain and continually improve human review workflows. Track and analyze key operational metrics and ensure KPIs/service goals are met
- Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
- Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
- Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
Minimum Qualifications:
- 4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
- 2+ years of project /program management experience driving end to end initiatives
- 2+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
- Experience leading process improvement projects across a dynamic and cross-functional landscape
- Experience working in, communicating with, and leading global cross-functional project teams
- Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments
Preferred Qualifications:
- Experience working in Integrity or Trust & Safety
- Experience operating autonomously across multiple teams
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