Housing Options Officer in Church Village

3 weeks ago


Church Village, United Kingdom Niyaa People Ltd Full time

Housing Options Officer
Temporary, Full Time
25- 26 p/h via umbrella
Location: Pontypridd

We are seeking a Housing Options Officer for a Local Authority based in Pontypridd on a 6-month temporary contract with the possibility to go permanent. This role is ideal for those experienced in housing services, focused on providing front-line, customer-oriented support to individuals and families facing housing difficulties.

As a Housing Options Officer you will:

  • Provide frontline service and specialist advice to prevent and relieve homelessness.
  • To carry out assessment and ensure compliance with the duties placed on the Council under the requirements of the Housing (Wales) Act 2014.
  • Ensure statutory obligations are met.
  • To deal with enquires from Housing Register applicants to give advice about rehousing prospects and alternative housing options

Housing Options Officer Responsibilities:

  • Offer comprehensive advice on housing needs in person or by phone.
  • Participate in the duty rota and respond to emergencies.
  • Prevent and relieve homelessness through various actions, including negotiations and referrals.
  • Create and monitor Personalised Housing Plans.
  • Assist customers in accessing housing opportunities.
  • Liaise with social care teams, health providers, landlords, and other agencies.
  • Conduct outreach services and facilitate Housing Advice Surgeries.

Housing Options Officer Required Experience:

  • Good interviewing and interpersonal skills.
  • Excellent organisational and communication skills with an empathetic approach.
  • Strong IT and letter-writing skills.
  • Experience providing housing advice and liaising with various organisations.
  • Experience in a housing service or similar field.
  • Experience in Housing Wales Act 2014
  • Ability to manage your workload and work within a team.
  • Willingness to conduct face-to-face interviews with homeless applicants.

If this role is of interest please email (url removed) or call on (phone number removed). Alternatively apply bellow.

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