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Housing Options Officer

2 months ago

Church Village, Rhondda Cynon Taf, United Kingdom Niyaa People Ltd Full time

Niyaa People Ltd Seeks Housing Options Officer

We are a leading provider of community-based services, seeking a skilled Housing Options Officer to join our team. As a Housing Options Officer, you will play a critical role in providing front-line, customer-oriented support to individuals and families facing housing difficulties.

Key Responsibilities:

  • Provide Specialist Advice: Offer comprehensive advice on housing needs, including assessment and compliance with relevant legislation.
  • Frontline Service Delivery: Provide frontline service and specialist advice to prevent and relieve homelessness.
  • Rehousing Prospects: Deal with inquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options.
  • Personalized Housing Plans: Create and monitor Personalized Housing Plans to support customers in accessing housing opportunities.
  • Outreach Services: Conduct outreach services and facilitate Housing Advice Surgeries to engage with customers and provide support.

Requirements:

  • Strong IT and Communication Skills: Possess good interviewing and interpersonal skills, with strong IT and letter-writing skills.
  • Housing Experience: Have experience providing housing advice and liaising with various organizations, including social care teams, health providers, and landlords.
  • Legislative Knowledge: Be familiar with the Housing (Wales) Act 2014 and its requirements.
  • Teamwork and Adaptability: Demonstrate ability to manage workload and work within a team, with a willingness to conduct face-to-face interviews with homeless applicants.