Retail Services
1 month ago
Position
Services & Experience Manager
Profile
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity
As Sephora UK’s Services & Experience Manager, reporting to the Retail Director, you will take the lead on driving our services offering to customers across the UK, both in our retail stores, and the visibility of these services via our online platforms. You will launch our service strategy in the UK, aligning our brand partners and store teams towards delivering the best-in-class service levels to our customers. This role is an office-based role, but significant time will be spent in stores all across the UK.
What You’ll Do
Drive Paid Service Offers in Stores: You will take the ownership of orchestrating the paid service strategy with our business partners, agreeing menus, rates, terms and ways of working in stores. You will also be leading the Sephora MU paid service strategy and growth with our Sephora stores. Deliver Technical Training: You will lead the technical application of in store services, ensuring all necessary trainings are being provided to store and services teams, this would include in store visits, application observations and assessments, SA training, brand services guidelines and best practices, Beauty Hub audits and quality. You will work alongside the Training Manager who will coordinate these while you operate as the technical SME. Beauty Hub Takeovers: You will liaise to ensure beauty tours, Masterclasses, PAs are scheduled and implanted in stores, targets are assigned and tracked, and performance is shared with brands. Supplies Sourcing: You will manage the cost and ordering of store supplies, including services uniform, brushes, belts, make up removers, service marketing elements etc ensuring we’re ready for best-in-class services at all times. Drive Store Experiences Insights: You will lead trainings to our retail teams on store google reviews, love meter and mystery shopper reviews. You will lead on the communications, training, follow up and reporting to ensure we have the insight, and make informed decisions from the customer feedback. Unlock Omni: Alongside the team you will play a key role in implanting Omni initiatives in stores as and when they arise. Ensure Adherence to SOPs : You will be responsible for maintaining and enforcing standard operating procedures (SOPs) across all retail locations specifically regarding Sephora’s services and experiences. This will involve regularly updating and communicating SOPs to store teams and ensuring consistent processes and exceptional customer experiences are achieved Training & Culture : You will participate in delivering both instore and classroom based trainings for new joiners and existing teams, as well as building the Sephora addictive service culture in stores and in the office.What You’ll Bring
Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent experience) Substantial experience in beauty retail and services, with proven skills in makeup application and training. Passionate about stores sales floor, services, beauty and pampering customers. Experience working cross-functionally to deliver initiatives. Excellent presentation and persuasion skills, with the ability to manage through tough conversations. Excellent project management and coordination abilities. Ability to work collaboratively and communicate effectively with cross-functional teams. Familiarity with retail processes, standards, and best practices. Proficiency in MS Office suite and other relevant software applicationsWhile at Sephora, you’ll enjoy...
The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
-
Sales Advisor
4 weeks ago
United Kingdom NEXT Retail Ltd. Full timeSHIFTS YOU ARE APPLYING FOR: 8.50hrs p/w; The grass is greener…at Joules! We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. Step into a role as a Sales Assistant working in one of our retail stores, where you will create an amazing shopping experience. You will combine your expert...
-
Retail / Senior Store Supervisor
4 weeks ago
United Kingdom NEXT Retail Ltd. Full timeSHIFTS YOU ARE APPLYING FOR: 23.The grass is greener… at Joules! We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. Step into a role as a Supervisor working in one of our retail stores where you will lead the sales team by example, using an excellent understanding of product with a friendly,...
-
Saturday Sales Assistant
4 days ago
United Kingdom Indie Retail Full timeIf you want to work in the retail sector use our jobs board below to find the latest opportunities. We are a long-established independent cycle store based in Catford with strong ties to the community and a fantastic reputation (check out our reviews!). We provide expert sales advice and efficient repair service of all makes and designs of Bicycle. We...
-
Retail Service Manager
4 days ago
United Kingdom XC Trains Limited Full timeRetail Service Managers- Reading page is loaded Retail Service Managers- Reading Apply locations Reading Train Station time type Full time posted on Posted 5 Days Ago job requisition id JR027547 As a Retail Service Manager you will receive an initial salary of £23,731 per year during training, (based on a 35 hour week), rising to £27,689 per year after...
-
Retail Services Data Analyst
5 days ago
United Kingdom Solid Recruitment Full timeJob description We are proud to be working with a leading industry sector company who have a fantastic working environment and culture. This company are looking to hire an additional Retail Services Data Analyst; someone who is strong numerically and analytically and has meticulous attention to detail. This role would suit a recent graduate looking to...
-
Joules Retail Supervisor
2 hours ago
United Kingdom NEXT Retail Ltd. Full timeSHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Wed 09:15 - 17:45; Thu 09:15 - 17:45; Fri 09:15 - 17:45 The grass is greener… at Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never...
-
Retail customer Service Executive
2 weeks ago
United Kingdom MorePeople Full timeTills and Customer Service Manager | Cornwall Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. £Competitive Bored of being in your current retail sector? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable customer...
-
Retail Service Managers- Reading
4 days ago
United Kingdom XC Trains Limited Full timeRetail Service Managers- Reading page is loaded Retail Service Managers- Reading Apply locations Reading Train Station time type Full time posted on Posted 5 Days Ago job requisition id JR027547 As a Retail Service Manager you will receive an initial salary of £23,731 per year during training, (based on a 35 hour week), rising to £27,689 per year after...
-
Retail customer Service Executive
2 weeks ago
United Kingdom MorePeople Full timeTills and Customer Service Manager | Cornwall £Competitive Bored of being in your current retail sector? You are a knowledgeable customer service manager that is driven to develop your career further. Being able to learn off each other which will help progression going forward. Overseeing both the till area and customer service aspect within your...
-
Area Manager Service Delivery, UK
1 day ago
United Kingdom HRS Hospitality & Retail Systems Full timeHRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries. About HRS As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions...
-
Service Delivery Specialist POS, UK
1 month ago
United Kingdom HRS Hospitality & Retail Systems Full timeHRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries. About HRS As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions...
-
Service Delivery Specialist TNG, UK
1 month ago
United Kingdom HRS Hospitality & Retail Systems Full timeHRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries. About HRS As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions...
-
Mechanical Project Manager
1 week ago
United Kingdom Association for Project Management Full timeMechanical Project Manager (Building Services / Retail) Mechanical Project Manager (M&E / Retail) Leeds (Hybrid / Remote 1-3 Days Required in Office Per Week DOE) GBP50,000 - GBP60,000 NEG + Ongoing Training & Development + Excellent Progression Opportunities + Healthcare + Benefits Package + Company Car or Car Allowance + Hybrid / Remote Are you a...
-
Retail Shops Manager
2 weeks ago
United Kingdom Morrison Utility Services Limited Full timeMorrison Water Services is currently looking to recruit a Stores Manager to work on our IOS Anglian Water Alliance in Basildon. As the Stores Manager you will be part of our construction team who are responsible for design supply and installation of MEICA capital projects. As the Stores Manager you will ensure the smooth running of the day-to-day...
-
Electrical Project Manager
1 week ago
United Kingdom Association for Project Management Full timeElectrical Project Manager (Building Services / Retail) Electrical Project Manager (M&E / Retail) Leeds (Hybrid / Remote 1-3 Days Required in Office Per Week DOE) GBP50,000 - GBP60,000 NEG + Ongoing Training & Development + Excellent Progression Opportunities + Healthcare + Benefits Package + Company Car or Car Allowance + Hybrid / Remote Are you a Project...
-
Mechanical Project Manager
1 week ago
United Kingdom Association for Project Management Full timeMechanical Project Manager (Building Services / Retail) Mechanical Project Manager (M&E / Retail) Leeds (Hybrid / Remote 1-3 Days Required in Office Per Week DOE) GBP50,000 - GBP60,000 NEG + Ongoing Training & Development + Excellent Progression Opportunities + Healthcare + Benefits Package + Company Car or Car Allowance + Hybrid / Remote Are you a Project...
-
Retail Service Desk Analyst
22 hours ago
United Kingdom Betfred Group Full timeWorking as part of a busy, fast paced Helpdesk based at Warrington Head Office, this role focuses on providing excellent, professional support to the Betfred Retail Estate, assisting with the resolution of a variety of faults that can arise in the shops. This is a 1st Line Analyst position which would ideally suit as a first step into IT Support. No...
-
Assistant Manager
5 days ago
United Kingdom Clintons Retail Full timeAs an Assistant Manager you’ll be someone that shares our love of delighting others. You’ll take accountability for supporting the Store Manager in leading the team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focused retail manager. Role Purpose: As an Assistant Manager, you...
-
Retail Associate
3 weeks ago
United Kingdom Troon International Full timeDescription Champion Hills is excited to announce the exceptional career opportunity of Part Time Retail Associate. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Key Responsibilities of the Retail Associate: Acknowledges guests upon entrance into retail facility. Assist golf shop staff...
-
Retail Shops Manager
4 weeks ago
United Kingdom Zachary Daniels Full timeStore Manager | Customer Experience Store | £45-50,000 Zachary Daniels has a fantastic opportunity to join a retailer as their new Store Manager who is passionate about the customer experience, can motivate colleagues and deliver fantastic results! Our clients store is a unique setting and can demonstrate a fantastic trading history and the scope to...
