Area Manager Service Delivery, UK

2 weeks ago


United Kingdom HRS Hospitality & Retail Systems Full time

HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries.

About HRS

As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions to its customers, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Managers, Online Distribution Services, Finance, HR Systems, and Passport Scanning & Recognition.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Leading a team of service delivery specialists. The ideal candidate will be ambitious, customer-oriented, a team leader, and passionate about digital transformation within the hospitality industry through innovative technologies and software.

MAIN REQUIREMENTS:

  • Minimum 4 years of management experience in support or service delivery.
  • Experience working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Free to travel extensively and for extended periods of time.

MAIN RESPONSIBILITIES:

  • Ensure delivery of support/implementation to hotels, restaurants, spas, and fitness clubs across the region
  • Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
  • Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
  • Ensure that we maintain sufficiently skilled resources as needed, and promote new revenue opportunities for HRS.
  • Client relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS’ interests in your region.
  • Assisting with sales and marketing activities, attracting new clients, and business development in your area

LANGUAGE REQUIREMENTS:

  • Native or proficient in English, both written and spoken

WE OFFER:

  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
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