Area Manager Service Delivery, UK
2 weeks ago
HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries.
About HRS
As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions to its customers, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Managers, Online Distribution Services, Finance, HR Systems, and Passport Scanning & Recognition.
About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Leading a team of service delivery specialists. The ideal candidate will be ambitious, customer-oriented, a team leader, and passionate about digital transformation within the hospitality industry through innovative technologies and software.
MAIN REQUIREMENTS:
- Minimum 4 years of management experience in support or service delivery.
- Experience working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Good interpersonal skills with both customers and cross-functional teams.
- Free to travel extensively and for extended periods of time.
MAIN RESPONSIBILITIES:
- Ensure delivery of support/implementation to hotels, restaurants, spas, and fitness clubs across the region
- Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
- Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
- Ensure that we maintain sufficiently skilled resources as needed, and promote new revenue opportunities for HRS.
- Client relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS’ interests in your region.
- Assisting with sales and marketing activities, attracting new clients, and business development in your area
LANGUAGE REQUIREMENTS:
- Native or proficient in English, both written and spoken
WE OFFER:
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
First Name
Name *
Street and Number
City
Phone
Email *
Message to us
I agree to the storage and processing of my personal data for the implementation of the application process. I have read and understood the Privacy Policy and the information according to Art. 13 of the General Data Protection Regulation (GDPR). Your data will be processed and used in accordance with the provisions of the General Data Protection Regulation.
#J-18808-Ljbffr-
Service Delivery Project Manager
2 months ago
United Kingdom Pareteum Corporation Full timeAt Pareteum, we believe that technology should bring people closer together. That’s why we’re a global leader in Communications Platform-as-a-Service (CPaaS) solutions, connecting individuals and devices across Latin America, Europe, Middle East and Africa, and Asia-Pacific regions. Our innovative platform is designed to deliver a secure, ubiquitous,...
-
Area Service Manager
1 week ago
United Kingdom Jungheinrich UK Ltd Full timeArea Service Manager Yorkshire / North East Without Jungheinrich , your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide. In short, your role within ...
-
Area Service Manager
2 weeks ago
United Kingdom Jungheinrich UK Ltd Full timeArea Service Manager Yorkshire / North East Without Jungheinrich , your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide. In short, your role within ...
-
Customer Delivery Manager
5 days ago
United Kingdom The Sofa Delivery Company Full timeWe are looking for an experienced and inspirational leader for our Glasgow Customer Delivery Centre. The Sofa Delivery Company prides itself on building great relationships across the business. We are looking for a leader with proven operational experience who can engage and lead the CDC team to deliver amazing customer experiences every day. The CDC...
-
Apprentice Construction Project Manager
2 days ago
United Kingdom Efficient Service Delivery Full timeGalliford Try Infrastructure is looking for a Site Manager within our ESD Joint Venture in the Tarbert area to support the Scottish Water framework. Promote exceptional safety and deliver quality standards at all time Co-ordinate and control construction activities ensuring the project runs to schedule and budget Day to Day management of site...
-
Apprentice Construction Project Manager
22 hours ago
United Kingdom Efficient Service Delivery Full timeGalliford Try Infrastructure is looking for a Site Manager within our ESD Joint Venture in the Tarbert area to support the Scottish Water framework. Promote exceptional safety and deliver quality standards at all time Co-ordinate and control construction activities ensuring the project runs to schedule and budget Day to Day management of site...
-
Apprentice Construction Project Manager
1 day ago
United Kingdom Efficient Service Delivery Full timeGalliford Try Infrastructure is looking for a Site Manager to be based throughout our Environmental business in the Central Belt of Scotland for our ESD water framework. Promote exceptional safety and deliver quality standards at all time Co-ordinate and control construction activities ensuring the project runs to schedule and budget Day to Day...
-
Apprentice Construction Project Manager
4 days ago
United Kingdom Efficient Service Delivery Full timeGalliford Try Infrastructure is looking for a Site Manager to be based throughout our Environmental business in the Central Belt of Scotland for our ESD water framework. Promote exceptional safety and deliver quality standards at all time Co-ordinate and control construction activities ensuring the project runs to schedule and budget Day to Day...
-
Service Delivery Manager
4 days ago
United Kingdom RedCat Solutions Ltd Full time €60,000Working for an electrical and renewable energies product & service heavyweight, the Service Delivery Manager will be entrusted with leading the comprehensive performance of their IT services, skilfully coordinating both internal support functions and external suppliers. Guided by a steadfast ‘customer-first’ approach, the Service Delivery Managers key...
-
Senior Service Delivery Manager
5 days ago
United Kingdom DFS Full timeThe Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be...
-
Senior Service Delivery Manager
19 hours ago
United Kingdom DFS Full timeThe Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be...
-
Senior Service Delivery Manager
1 day ago
United Kingdom DFS Furniture PLC Full timeThe Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be...
-
Senior Service Delivery Manager
3 days ago
United Kingdom DFS Furniture PLC Full timeThe Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between IT services and all business areas. Your deep expertise in our processes will be...
-
Delivery Manager
2 months ago
United Kingdom Munich Re Full timeAt Munich Re Specialty Group (MRSG), individuality is a key driver for our success and innovation. We know there is always more work to be done, but we are committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity ”. Munich Re Specialty Group (MRSG) is part of Munich Re...
-
Delivery Manager
2 weeks ago
United Kingdom Munich Re Full timeAt Munich Re Specialty Group (MRSG), individuality is a key driver for our success and innovation. We know there is always more work to be done, but we are committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity ”. Munich Re Specialty Group (MRSG) is part of Munich Re...
-
Area Operations Manager
2 days ago
United Kingdom Local UK Full timeGlobal Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the...
-
Area Operations Manager
2 months ago
United Kingdom Local UK Full timeGlobal Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the...
-
Service Delivery Manager
1 month ago
United Kingdom Iaggbs Full timeThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business...
-
Service Delivery Manager
2 days ago
United Kingdom Iaggbs Full timeThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business...
-
Service Delivery Manager
2 weeks ago
United Kingdom GoodtoGive Limited Full timeCompany and Team Information GoodtoGive has been providing services to faith-based, third sector organisations since 2010. Our services comprise of Gift Aid Declarations Management, Charity Accounting and Charity Registration. These focused services are key to aiding our clients’ stability and growth, allowing them to concentrate on their key purposes. ...