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Guest Experience Expert

3 months ago

Edinburgh, United Kingdom Marriott Full time

Job Number 24146567

Job Category Rooms & Guest Services Operations

Location Delta Hotels Edinburgh, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Role : Guest Experience Expert (Receptionist)

Hours : Full-time 40 hours

Pay : £12 p/h

Location : Delta Hotel Edinburgh, 111 Glasgow Road

About us: Delta Hotels are a full service brand in the Marriott Portfolio- We are simple made perfect. We are all about giving a streamlined premium experience with rooms that work for our guest needs Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team

The role:

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

  • Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.

  • Secure payment prior to issuing room key, verify/adjust billing.

  • Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.

  • Process all payment types, vouchers, paid-outs, and charges.

  • Perform other reasonable job duties as requested by Supervisors.

Why join Marriott?

  • Discounted room rates for you, as well as your friends & family worldwide .

  • Discount on food & beverage at Marriott hotels worldwide .

  • Marriott benefit hub providing discount at huge brands

  • Free parking.

  • Free use of the on-site leisure club.

  • Free meals every shift.

  • Personalised training and development opportunities.

  • Social activities and team building.

  • Retention and long service rewards.

  • Competitive rates of pay.

  • Many more

What we require from you:

  • A positive attitude

  • Friendly and welcoming body language

  • Enjoy team-work

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.