Guest Experience Expert with F&B Duties
1 month ago
We are seeking a highly skilled Guest Experience Expert with F&B Duties to join our team at Residence Inn by Marriott Edinburgh. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations and check-ins, and ensuring a seamless experience for our guests.
Key Responsibilities- Welcome and greet guests, providing a warm and welcoming atmosphere
- Answer and direct incoming calls, responding to guest inquiries and resolving issues promptly
- Deal with guest enquiries at the reception desk and via email, providing accurate information and assistance
- Inform guests of hotel rates and services, ensuring they have a clear understanding of our offerings
- Make and confirm reservations for guests, handle check-in and check-out services, and ensure proper room allocation
- Register and check guests in, confirming relevant guest information and issuing room keys
- Provide accurate information about local attractions and services, helping guests make the most of their stay
- Liaise with necessary staff, including housekeeping and maintenance, to address any problems or complaints made by guests
- Review accounts and charges with guests during the check-out process, ensuring accuracy and fairness
- Process accurate payment of guest accounts, handling cash, cheques, and credit card transactions
- Inform housekeeping when rooms have been vacated and are ready for cleaning, maintaining a smooth and efficient process
- Maintain a neat and orderly front desk and reception area, ensuring a professional and welcoming environment
- Cash handling and balancing of all monies taken in cash, cheque or by credit card and reconciling the daily movement of bookings and income taken
- Produce reports for all departments from the Hotel Reservation System and communicate any changes to bookings to relevant Heads of Departments
- Monitor extranet website bookings, ensuring accurate and up-to-date information
- Assist during breakfast service to ensure a smooth and efficient operation
- Meals on duty
- Uniform provided
- Employee Assistant Programme
- Discounted stays for associates and their friends and family at over 8,000 hotels worldwide
- Food & Beverage discount at the hotels
- Team events
- Training and Development
- Career progression discussions and qualifications
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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