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Senior Revenue Protection Manager

2 months ago

Blantyre, United Kingdom ScottishPower Full time

Location Aspect House G72 0HT / Wrexham LL14 4DU / Hybrid

Salary from £58,000 + 20% bonus, car allowance and private family health care

Closing Date Thursday 19th September

Help us create a better future, quicker

Creating strategic direction for Revenue Management Teams and manage the Revenue Protection Operation to ensure key objectives around Energy Theft and warrant activities are achieved with strict adherence to the appropriate regulatory and licence obligations.

What you'll be doing

Day-to-day management of inbound and outbound contacts, visits to premises for revenue protection services, complaint handling and liaison with solicitors for legal actions.

Fully utilise all available debt collection tools and techniques to maximise Business Debt collection, ensuring adherence to Debt Policy, Codes of Practice and all regulatory requirements.

Manage third party agencies with performance calls, auditing, and performance against targets.

Lead and manage the tender and contract sign off process for RPS outsourcing activities.

Lead pricing strategy, contract negotiations and procurement of Mops for all warrants actions.

Use performance reporting to understand, analyse and challenge key follow up activity trends and variances to implement improvements.

Work with other departments to ensure awareness of the financial impacts of debt and write offs and influence any enhancements to processes.

Implement a continuous improvement culture within the team and pro-actively identify problems, patterns and trends and identify solutions to address.

Drive to towards industry leading processes with use of technology and data to maximise meter alarms and alerts to identify theft on SMART meters.

What you'll bring

  • Educated to degree level or equivalent business experience at senior operational level with a proven track record in people management, change management and organisational development.
  • Proven experience in Management of UK wide field resources, RPS/Credit management processes
  • End to End Debt Collections experience in de-regulated Electricity and Gas Markets
  • Excellent communication and influencing skills both verbal and written
  • Comfortable with a rapidly changing environment and conflicting priorities
  • The ability to understand complexity quickly and make decisions with confidence and clarity.
  • Ability to stay calm under pressure and take risk balanced decisions.
  • Extensive Industry experience in
  • Excellent understanding and knowledge of debt collection end to end processes.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

  • 36 days annual leave
  • Holiday Purchase - perfect your work/life balance with extra annual leave
  • Share Schemes
  • Payroll Giving and Charity Matched Funding
  • Technology Vouchers - save more and spread the cost of your technology purchases
  • Electric Vehicle Schemes - to help you transition to green/clean driving
  • Cycle to Work scheme and Public Transport Season Ticket Loans
  • Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
  • Life Assurance (4x salary)
  • Access to Savesmart financial wellbeing support
  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com .

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