First Line Analyst

Found in: beBee S GB - 2 weeks ago


Nottingham, United Kingdom Hays Full time
First Line Analyst

First Line Analyst

Location
Nottingham NG8 6AT

Contract
3 Months (Full Time)

Job Role
Desk/FLA Level
Shift Pattern
7am-7pm shift Rota:
07:00 - 15:30
07:30 - 16:00
08:00 - 16:30
08:30 - 17:00
09:00 - 17:30
10:30 - 19:00
Develop to a FLA 3

Skills Required
Day to day duties and expectations

Call taking across multiple contracts Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. Average handling time; 8 Minutes 100% contact to incident ratio 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements.
Next Stage
Conversation with a recruiter to assess suitability.

Start Date
ASAP

Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.

Or if it is not quite right for you, but you have someone in mind for the role - please let me know.
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