Band 3 Service Desk Analyst
3 weeks ago
Entry-level service desk analyst role, £108.42 per day inside scope of IR35, Nottingham, hybrid working
We would like to make you aware of a live job vacancy that might be of interest to you
Job ref: 4312184
Band NHS 3 - £108.42 a day, inside scope of IR35
Hybrid working in Nottingham
Ongoing contract with a view to go permanent
Who you will be working for
A large public sector organisation with multiple sites in the centre of Nottingham.
You will be working on one of the sites only.
What you will be doing
Acting as a first point of contact for over 17,000 customers that may experience problems or have queries relating to Nottingham University Hospital systems and IT hardware
Logging calls and managing several tickets in line with agreed SLAs and KPIs
Appropriately escalating incidents to the relevant second-line teams/3rd party suppliers for further investigation.
You will need
Excellent customer service skills and telephone manner
Experience working within a service desk or call centre environment
Experience in supporting Microsoft products
Troubleshooting skills (Root, cause, analysis method)
Sponsorship
For more information about the role, or for a confidential discussion about what you are looking for, please contact me on the details below.
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