Application Support Analyst

4 weeks ago

Nottingham, United Kingdom Induction Healthcare Group PLC Full time

Role Purpose:

This is an exciting opportunity to join the team at Induction Healthcare as an Application Support Analyst.


We are recruiting an Application Support Analyst to bolster our Support Team following rapid growth of our platforms. In the first instance, this role will initially focus on support for one of our platforms based on need. See below for more detail on our platforms. It is anticipated that the successful candidate in this role will become a subject matter expert for the initial product offering before going on to develop knowledge of the rest of the Induction Group product suite, providing further excellent customer service for the wider group.


At Induction we are keen to provide our staff with opportunity to progress and grow. With a fast-growing team, we believe that the successful candidate will have opportunities to progress in the future into other roles such as Business Analyst or Project Manager or any other area of the business.


Key Accountabilities:

To provide effective 1st line and 2nd line support to patients, NHS trusts and internal staff for our platforms. Your key responsibilities will be:


  • Providing excellent customer service to patients, NHS employees and Induction staff
  • Logging and management of support tickets from both external and internal sources
  • Efficiently investigating or escalating support tickets to 3rd line support as appropriate
  • Ensuring that support tickets are tracked and prioritised according to their SLA
  • Liaising with NHS and other customers via phone, tickets, and email.
  • Documenting support and system processes for the Support Team
  • Working closely with existing team members to learn from them
  • Remaining mindful at all times of Clinical, Information governance and data security concerns.


Person Specification:


Skills

  • Ability to multitask and think on their feet
  • Good communication skills, including the ability to convey technical concepts and information to both technical and non-technical people
  • Ability to set and adhere to tight deadlines.
  • Flexible working approach
  • Inquisitive nature
  • Keen eye for detail
  • Ability to monitor and manage own time to ensure daily objectives are met


Experience

  • Previous experience within a customer facing role
  • Previous experience working with service desk and documentation software
  • 1st line support in an IT capacity (desirable)
  • Experience from within a Healthcare setting (desirable)
  • Basic understanding of the NHS (desirable)

  • Application Analyst

    3 days ago

    Nottingham, United Kingdom DGH Recruitment Full time

    Application Support Analyst A fantastic opportunity has arisen for an Application Support Analyst to join our Nottingham based client on a permanent basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Analyst

    3 days ago

    Nottingham, United Kingdom DGH Recruitment Full time

    Application Support Analyst A fantastic opportunity has arisen for an Application Support Analyst to join our Nottingham based client on a permanent basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer...

  • Application Analyst

    17 hours ago

    Nottingham, United Kingdom DGH Recruitment Full time

    Application Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our Nottingham based client on a permanent basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient...

  • Application Analyst

    3 days ago

    Nottingham, United Kingdom DGH Recruitment Full time

    Application Support AnalystA fantastic opportunity has arisen for an Application Support Analyst to join our Nottingham based client on a permanent basis.Application Support AnalystSummary:The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient...

  • IT Application Analyst

    3 days ago

    Nottingham, United Kingdom DGH Recruitment Full time

    Application Support Analyst A fantastic opportunity has arisen for an Application Support Analyst to join our Nottingham based client on a permanent basis. Application Support Analyst The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient...

  • Application Analyst

    4 weeks ago

    Nottingham, United Kingdom Code Red Associates Full time

    **Application Analyst (Housing)** **Nottingham/Hybrid** **£42,000 - £45,000 (DOE)** **Permanent** - SQL (Writing Scripts) - System Configuration, Troubleshooting and fault diagnosis - MS Office Products - Understand Information security policies, processes and procedures - Understanding of database design and management

  • Business Applications Analyst

    7 days ago

    Nottingham, United Kingdom Premier Christian Communications Ltd Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business applications Analyst

    1 week ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - Charity Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | Teams Nottingham - Hybrid Are you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in administering business...

  • Business applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - Charity Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | Teams Nottingham - Hybrid Are you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in administering business...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    1 week ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    1 week ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Job DescriptionBusiness Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - Charity Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | Teams Salary: £40,000 Location: Nottingham - Hybrid Are you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - Charity Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | Teams Salary: £40,000 Location: Nottingham - Hybrid Are you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    8 hours ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - Charity Application Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | Teams Salary: £40,000 Location: Nottingham - Hybrid Are you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...

  • Business Applications Analyst

    2 weeks ago

    Nottingham, United Kingdom Xpertise Recruitment Full time

    Business Applications Analyst – Nottingham - Hybrid – £40k - CharityApplication Support | SharePoint | Power Automate | Excel | SQL | MySQL | Power BI | TeamsSalary: £40,000Location: Nottingham - HybridAre you an experienced application support professional, looking for a new challenge in your career? Do you have demonstrable experience in...