Client Relationship Manager in Glasgow)

Found in: beBee S GB - 3 weeks ago

Glasgow Glasgow City Scotland, United Kingdom Ad Warrior Ltd Full time

Client Relationship Manager

Location: Glasgow

Salary: Competitive

With nearly 40 years of industry experience, BiP Solutions is one of Europe's leading providers of public sector procurement solutions. Their Head Office, based at Pacific Quay, Glasgow, next to the BBC and Science Centre.

As part of their continued growth strategy, they are actively looking to expand their eSourcing & Supply Chain team by recruiting a Client Relationship Manager (CRM).

The company are committed to growing their market share of the Supply Chain sector and build on the extensive list of their partners which includes the likes of HS2, Sizewell C, Network Rail, The New Hospital Programme, Heathrow and UK Parliament.

The Role

Operating as the Supply Chain CRM, you will be responsible for: -

* Client Onboarding

* User setup and introduction to supply chain portal

* Stakeholder coordination of user training, portal access, reporting, market engagement service.

* Effective end-to-end account support of our existing Supply Chain partners

* Regular stakeholder engagement

* Performing the role of product champion

* Sourcing new partner opportunities to develop the commercial strategic objectives

* Researching and identifying partner opportunities through social engagement

* Successful onboarding of new partners in accordance with agreed approach

* Proactively reviewing and updating onboarding processes to drive the partner experience.

* Working independently and as part of a team to deliver against commercial KPI's and overall revenue delivery

* Supporting the development of product collateral for wider supply chain business engagement

* Develop and maintain a proactive approach to developing and maintaining a level of supply chain sector.

* Attending industry external events

* Delivery of online demos, presentations and training

* Effective CRM (Salesforce) maintenance

* Contributing to the overall objectives of the eSourcing & Supply Chain team

Skills and Experience

As the successful candidate you will be able to demonstrate the following attributes:

* Strong account management and or support experience, ideally within a B2B and or B2G commercial environment.

* Experience of working within a technology environment highly desirable.

* Exposure to delivering online demonstrations and / or training onboarding.

* Experience of being the designated 'product champion'.

* Track record of working to and exceeding sales KPI's.

* Pro-active in approach; and wants to take ownership for delivering success.

Benefits

* 22 days + 8 Bank Holidays (which increases with length of service)

* Additional Birthday Day Off

* Quarterly Reward & Recognition; and Social Nights

* Modern office environment with onsite parking

* Flexible working environment

* Simply Health Cash Plan

* Peace of Mind Insurance Cover

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying.

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