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Welfare Benefits Caseworker

3 months ago

Birmingham, United Kingdom Citizens Advice Birmingham Full time

We have an exciting opportunity to join us in making a difference  

Citizens Advice Birmingham has partnered with Alzheimer's Society to deliver Welfare Benefits Advice for people living with dementia. This includes those with the condition and their carers. 

Are you an experienced adviser who has a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits? 

We are looking for an enthusiastic caseworker to join the team, to provide the following:

You will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation. Advice will be delivered virtually according to the service user’s needs and preferences. This will include phone, secure email or secure video calls. Help to design welfare benefit information leaflets and upskill referrers, preparing and providing training on our referral processes. Working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets, and support the work of volunteers. 

Benefits include 25 days annual leave plus 8 bank holidays pro rata per annum from 1st January to 31st December. This rises to 30 days pro rata over the next 5 years

For a job pack contact us.

CV’s are not accepted

Previous applicants need not apply

Closing Date: Monday 8th July 2024 at noon

Interview Date: Monday 15th July 2024